First time coming here and I was not impressed with their customer service. I dont know if this was a bad day for them, or if this is a constant experience. My friend made a reservation online for 8:30pm earlier in the day, and their website says they will call to confirm. My friend took the initiative to call the restaurant to make sure the reservation was made as it was for a friend's birthday, only for them to tell us that if they did not call to confirm our reservation, then it is invalid. It made absolutely no sense to allow online reservation if the restaurant won't keep the reservation.

We got to the restaurant and put our names down for a party of five around 8:15pm, and we were not seated until 10:10pm. The host didn't bother to give us an estimated wait time. She would walk a few feet outside, speak softly a name, then walk back in. We had to keep checking to see if she called our party, as people were leaving in frustration of the long wait time. Their excuse for the nearly two hour wait for us was that the large party was about to leave and they didnt have a table large enough for us. While we waited for a larger table, other parties after us were seated.

By the time we got a table, the table was not ready for us. We sat down as the waiter we had was quickly filling the table with sauces and utensils, but looked rushed and annoyed having to serve us. We wanted to order soju, but by the time we got seated, they stopped serving alcohol. Covid rules. Understandable, but very annoyed with the fact that we came early to try the soju and waited beyond the alcohol curfew to be served. We waited so long to eat, we decided to wait until the happy hour (10:30pm) to order. The waiter was extremely rude to us, and would walk away from us before we could finish talking. The table we sat at only had one burner open, and when we when we asked if we could use the second burner on our table, as our party was struggling to cook on one, the waiter told us the second burner was broken. So you not only made us wait for a larger table for two hours, but seat us at a table with one working burner? Ok. Sure. This guy was quick, but he didn't bother to explain to us how the ordering works, or explain what the sauces go with what food or tricks to using the grill. His rudeness and lack of communication skills made this first impression of service terrible.

About 3/4 into our time inside, a new younger waiter assisted us for the rest of the night. He was very nice, attentive, and was more helpful. He also checked on us regularly, unlike the first waiter. The first waiter came back to collect the bill, and could figure out how to split the bill with two cards. The second waiter had to come back to confirm splitting the bill and then proceeding to assist us for the rest of the time. The second waiter deserves the tips.

The food was okay for the price. They charge $10 extra if you have leftovers per person. The general experience was terrible up until the part the younger waiter served us for the remainder of the night. I don't think 2 hours was worth the wait for terrible customer service. It would be more appreciated if they speak up when calling for parties and have waiters with better interpersonal skills to serve customers. If you want to go here, be prepared to be disappointed.