The Coffee Bean & Tea Leaf Kahala — Restaurant in Honolulu

I really appreciate CBTL, service is friendly and the places are well kept. in the past 3 months however, the coffee and baked items have had some issues.

Most important is coffee. It's got to be hot, or at least warm. About a month ago I was given coffee that was room temp. I'm not sure how the barista didnt realize it went it was handed to me. I'm trying to figure out how coffee can get down to room temp if they are selling coffee all day long.

The bakery items have been suffering at a couple of the CBTL locations (Monsorrat and Kahala). They are not fresh anymore. They are cold and old. once I the barista asked if I wanted the cinnamon roll heated up, they microwaved of so much that it was burned.

But what made me write this review was that multiple items in the display had mold on them!! (Zoom in on the pics to see it) That makes me think that the manager doesn't care about customers.

I'm not going to buy anything more until CBTL starts caring about their quality.

I really like CBTL. I hope...

I have never been so upset. I spend lots of time here at the Kahala market city from MKT to Dry Bar and never felt the need to write a bad review until now. I went in to get my coffee and purchased a container of the trail mix. When I open the container, the lid was not on good and the trail mix was stale. I went back in to let them know and a manager Jean came to the end of the counter upset to begin with. I let her know my complaint being very nice about it. She snapped back at me and said all lids are open not sealed so I told her that this was completely open and I could tell because it was no good. She grabbed the container away huffed and made noises and threw the container to the other counter behind her across the room so that everything would fly out all over making a scene. I then asked to speak to her manager with no response from anyone there. I have never been treated with so much disrespect and will never go to this...

I went there when it first opened and the workers were so nice and customer service was amazing, but these past few times I've been going the workers have been so rude. I went a couple of days ago and this older lady served me. I felt like I was treated as an inconvenience, she barely talked to me, barely looked at me, overall was not friendly at all. I watched her make my caramel latte, she barely took the time to make my drink. I didn't taste caramel in my drink at all. I would not recommend...