Picante's Mexican Grill — Restaurant in Hot Springs

Updated Review: I ordered the chimichanga off the lunch menu for takeout. The menu lists the price at $10.99, but I was charged $11.99 plus a $0.35 service fee which I'm ok with but I don't like being over charged. They basically stole from me even though it's petty cash. Very shady. Be especially cautious ⚠️ when the bill comes. I have updated my review to reflect their fraudulent business practices. Also, the beans where watery and tasted old, and the rice was very bland. I know this gringo won't be back. They are desperately profiteering. They over charged, watered down old pinto beans, and shorted the tomato and spices in the rice. I cannot recommend this restraunt.

Original review: I was a little disappointed that the menu prices did not reflect the information I found online. The portion sizes are on the smaller side, but the food was good the the staff was friendly. I did take pictures of the new menu and will upload them with...

First let me say the shrimp soup was delicious and the staff friendly enough but unwilling to engage in much conversation because she was on her phone. I ordered to go but by the time I got it to my vehicle at the Free Parking structure, the lid had melted/broken into the soup. I called to let them know that their process wasn't working... a plastic lid, and then wrapped with plastic wrap. There was also a plastic condiment cup floating upside down in the container also with a melted/broken lid. I don't know what was in the cup, but why would you put it INTO the hot soup? Whatever it was, it was in my soup now. The gal took my number and said the manager would call me back, but after 3 days now, I have yet to hear...

Great food horrible customer service today-we just left, ordered two waters with lemon, server brought sprite then when I corrected her she disagreed with me and said I ordered sprite (I loath sprite). Then I ordered the guac rolls which come with sundries tomatoes- no sun dried tomatoes, I say I don’t want them for this reason and she tells me they don’t come with sundries tomatoes- checked the menu to make sure I wasn’t crazy lol- it says sun dried tomatoes on the menu. She proceeded to stare daggers at me through the meal after the drink mishap (even my husband noticed). We have been here before and have always had great food and good experiences but this was bizarre! On a good note my husbands nachos...