Zen Tea Hot Springs — Restaurant in Hot Springs

I was excited to finally have a boba shop in Hot Springs, especially downtown, but as a whole the drinks were not that great. I went around 6 in the afternoon (I have no idea if time is a factor in which the products used in the drinks may affect the quality of the drink) the boba bubbles had the texture of being over cooked and undercooked at the same time; it felt like they had been cooked early in the morning and left out all day. The bubbles were unappealingly gewy and and falling apart on the outside whilst hard in the middle. Not to mention the boba bubbles had no tapioca flour flavor at all. I bought the jasmine tea drink and it tasted very bitter; it was over steeped. However, I must say the Vietnamese iced coffee was good. I have not tried the other drinks but I hope they are not as bad as the tea I bought today. I would’ve much rather gone to a Starbucks or other drink shop further in town for quality control and flavor. I hope to see a higher quality product offered at the shop especially for being located in the...

Cute place and baristas were friendly. They just take forever. I would hate to visit this place on a busy day. I think the owner or manager should spend time teaching baristas to move quick. Downtown stays busy and you are losing a lot of income having slow workers. Coming from a multimillion dollar business owner with local drink places all around America. Hire a bunch and fire as needed. Waiting 40 minutes for a drink is so unacceptable, and with barely anyone infront if me. Everyone in the lobby was complaining. Please make sure if you visit you go with Atleast an hour to spare…on a slow day.

And I asked for a refund like the people in front of me and they could not give any of us a refund even though our drinks were not even started on…strange. Maybe they don’t know how to use the point of sale system…which is very unprofessional. This is a great example of poor training, I don’t blame the baristas but I do blame owner...

I’ve been saying this town needs more traditional, trending diversity. For years I’ve noticed this town will have an asian restaurant for a while and they’ll either fail to meet the needs of the community (which in my opinion just means the people here are not open minded) or they will stay open but they aren’t traditional. I don’t like Americanized establishments. But after traveling to korea, and living in Georgia, and spending time in Texas, I can see that bubble tea is a favorite across many asian cultures and it is definitely trending. In Oklahoma City they have many boba places in there Vietnamese community, in carrolton, tx they have many korean boba places that I frequent. I have been saying it for years, this town needs more! Finally! Thank you for bringing this town something new. And I hope for this...