Burger King — Restaurant in Houston

Restaurant is often in bad need of maintenance with failing equipment at large. The idiot who's the manager doesn't know how to keep the unit stocked so doesn't order enough for deliveries cause if they are not out of menu items like ketchup or other condiments then they can't serve soda because the dispenser is yet another disappointing malfunction. I hate I ever stepped foot inside this dump. I asked the so called m.o.d duty to please unlock the lobby door so as I could access the public restroom after I purchased a chicken sandwich and a milkshake. Needless to say this moron comes all the way out to say here's the key. The door doesn't open easily so she stands there in the lobby with me and says rudely don't break the door with the key. I pointed to to the sign on the door which states in perfectly understandable English.( Please ask staff to open door) I asked her to open it for me since she was familiar with how difficult and fragile this locked door was. She through a tantrum and stormed off with the key saying " you must don't need to use the restroom then". So I said politely. You know what you can just refund my purchase I haven't opened the bag. She refused and said I won't give you a refund ,somebody else can but I'm not. So finally after minutes goes by I convinced her drive thru associate to give me a full refund for the UN touched chicken sandwich I purchased. I left. In closing I've been a burger king fan for years. This location here has the worst management I've seen. Rude, unprofessional and abrasive towards paying customers. I hate this is the closest one to my place. However for the right bk experience I'll travel next time. And to whoever reads this on a corporate level. I tried 3:times while still there to email you photos of an empty restaurant no one in drive -thru. Everyone standing around. This definitely unworking door lock on a fire exit door for the staff working beyond it. A n absolutely rude and obnoxious manager yelling at a cook they are slow so don't do anything. Place is a hot mess. Oh get her to put a hair restraint on the five pounds of synthetic wig she wears so proudly...

Title: Exceptional Service and Delicious Food at Burger King!

Review: I recently had the pleasure of dining at Burger King and I must say, my experience was absolutely fantastic, thanks to the exceptional service provided by Katrina. From the moment I walked in, she greeted me with a warm smile and made me feel right at home.

Katrina's attentiveness and friendly demeanor were truly remarkable. She took the time to patiently explain the menu options and helped me make the perfect choice for my meal. Her knowledge of the ingredients and recommendations were spot-on, ensuring that I had a delicious and satisfying dining experience.

Not only was Katrina efficient in taking my order, but she also ensured that my food was prepared exactly as I requested. The burger was cooked to perfection, juicy and flavorful, while the fries were crispy and seasoned just right. It was evident that she takes pride in her work and genuinely cares about customer satisfaction.

Throughout my meal, Katrina periodically checked in to ensure everything was to my liking. Her genuine concern for my dining experience made me feel valued as a customer. She went above and beyond to make sure I had everything I needed, including extra napkins and condiments.

I was thoroughly impressed with Katrina's professionalism and dedication to providing exceptional service. Her positive attitude and friendly nature created a welcoming atmosphere that made my visit to Burger King truly enjoyable.

I highly recommend visiting Burger King and specifically requesting Katrina's service. Her outstanding customer service skills and attention to detail will undoubtedly enhance your dining experience. Thank you, Katrina, for making my visit to Burger...

I arrived at the drive-through and found the ordering device was not working. Drove up to the window no one‘s there knocked on the window no response. As I was driving off I noticed a man with a mop I gave him that what’s going on to look and he put down the mop and came to the door. He said that he and the cook were the only two there and they had no cashier. I told him that I had ordered using my iPhone and it had already been paid for he said just a minute I’ll see what we can do. Came back and said if you’ll drive around will get your order taken care of. This man has been an employee of Burger King for two days. He was the friendliest kindest person I’ve ever met at a Burger King. He made sure my order was done correctly came to the window twice to reassure me things were going to be OK handed me my order and told me thank you and please come back.

Remember, he’s the janitor but he needs to be promoted he’s the only reason that I will come back to the store. On the window it says that they will serve inside from seven in the morning until closing but that the drive-through will be open at six. I was there at 6:30. Someone should be promoted and someone...