Sprinkles Houston Rice Village — Restaurant in Houston

Cute and clean shop. I am however disappointed that I have to enter in my own order on a self serve tablet, process my own payment, pay for a little cardboard to go box and STILL be asked to TIP!! Ridiculous. The cupcakes are cute but not the best in town, especially after having to figure out the whole tablet order taking system to get 1 overpriced cupcake. This self order, self pay and TIP system is ridiculous and for this reason I am no longer shopping here. It is a luxury for customers now to buy expensive cupcakes as cost of living increases - this is not how I want to spend hard earned money having to do everything myself and being asked to tip. Please also take into account you must pay for parking to go to this location. I’d rather go to the grocery store bakery, at least there they will at least ring it up for me and not have the audacity to ask for a 20 percent tip. Tipping asking is out of control and Sprinkles doing it now is such a turn off for once...

Personally I love sprinkles. To me they’re a classic, predictable, and always delicious (the cornflake, salted cookie included). Because they’re a chain, my review is slightly based off the consistency of quality (which is great!) but more so off the customer service. I WISH I grabbed her name because whew! She’s a perfect example of it. She was so, so kind. She answered my thousand questions (had been a while since I been back to a sprinkles - almost a year), and was craving it at this point! She was so extremely Pleasant to speak with, and beyond. So whoever worked on 9/29 around noon in the front, please give her some type of bonus. She deserves every bit of it. (PS the seasonal pumpkin latte and banana = so so...

I needed to get a last-minute red velvet cupcake for my best friend's birthday. Unfortunately, Crave, which is really close to me, was closed. I found out Sprinkles opened a new location in Rice Village! I've been to Sprinkles in Highland Village and have always had a wonderful experience. The older lady at this location was aloof and couldn't be bothered. However, she was super engaging with the people who came in after me. I guess I'm not her target demographic? Also, she watched me struggle with the self-order kiosk but just...