Starbucks — Restaurant in Houston

Today for some odd reason at 3pm they had the inside locked which is fine. What is not fine is them still accepting mobile orders I only started coming here because it's close to home n the mobile orders I go in and out. They made me wait in the togo line even though my drink was premade and ready I WAITED 30MIN to get my stuff that was already ready. This specific locations drive threw is horrendous, why they didn't turn off mobile ordering Is mind boggling. Why they had a meeting the middle of the day on a weekend I don't know. Secondly the staff here are very inconsistent my advice make the drink exactly how the drink states ( below is 2 orders where I requested "light ice" as you can see they do not care half the cup is ice). Also when I get ice drinks with whip on top they always omit the whip cream, and every time I tell them to add soy milk you have to go to customization menu, and in customization you can put no whip, extra etc.. just make the ticket as it's comes out, and everytime they give me attitude once i state that. how hard is that to make the drink like the ticket states? Honestly there inconsistency and the efficiency needs to be improved. My advice TURN OFF MOBILE ORDERING if u have a staff meeting (I've seen it on the app) i do not want to wait 30min for a coffee. Improve the horrible drive threw. Make the tickets exactly as they come out, I don't need the staff to make a judgement for me on my drink that I ordered make it exactly how the...

I ordered drive-thru a Tall Hot White Chocolate Mocha (the price was $5.68 as always), but she made me a wrong drink which was Tall Hot White Chocolate (w/o Mocha the price was $5.60). So I walked into the store and asked them nicely to remake it for me correctly, but the barista named Josh he was having a bad attitude with a mean face and he wanted to charge me $2.98 more for extra shot of espresso which I didn’t understand why my drink always was $5.68 and I already paid $5.60 so I only had to pay 8c more, this is not a big deal because I always tip them more than this amount. They supposed to remake it instead of charging customer to pay for their mistake about customer’s order and this guy kept saying that “I have to charge you for extra shot”. But their fault making it wrong and not saying sorry but rude. Then one of the staffs came out and said “he just wanted to explain to you” then she ended up charge me $1.08 if I want my drink to remake. So I just let it be however they want it to be cause I don’t want to deal with them anymore about their worst customer service. I mean I know how other Starbucks Baristas are, even they make it wrong they will correct it without any charges. This is not the first time they made my order incorrectly but others always remake it. I have been to this location for 4 years but this is the first time ever I had problem with the Barista...

My husband and i made an abrupt stop at this location because our 3-yr-old had to use the restroom. Upon walking inside, i ordered 2 coffees, paid for them, and asked if my daughter could use the restroom (as she is a toddler and we are an hour away from home). The barista then told me that the bathrooms “weren’t working”. To my surprise i asked her if there were any other places that had public restrooms and where the employees were going since the restrooms “weren’t working”. She then tells me that the employees ARE allowed to use them but not anyone else. Let me just remind you that my toddler is doing the “pee-per dance”. This location has zero compassion or respect for anyone. I was simply asking that my baby please go relieve herself and there were no exceptions made. I am an ICU nurse in a COVID ICU and i know this pandemic has changed the way people are treating one another but IF My hospital can make exceptions during this disaster, I’m sure this Starbucks location could’ve made an exception for a baby (and it was pouring rain outside). I was happy to give my money and business to the neighboring restaurant Donut and Diner, who were more than happy to accommodate...