Vn'Wich Cafe — Restaurant in Houston

We have been a customer for almost 3 years now and we have always loved their food. I have recommended their food to many of my coworkers and family. Today we had two issues that made us change our mind about the restaurant. First issue we had was with their Lean Brisket Pho bowl. The meat had more fat than meat. We asked to get something else instead and the manager/owner came to talk to us about it and suggest that we ask for “lean only” next time with no fat and then they gave us a small bowl with their “Rare Meat Pho”. We agree to her suggestion and thought she was right about asked for lean meat only but who would’ve thought about that anyways when they’re hungry right? Second issue was that the small bowl they served had a hair around an onion. We notified them again and told the cashier that we just wanted them to be aware. She grabbed a little plate we had with the hair on it to bring it back to the kitchen and show her manager/owner and then came back to ask what we wanted to do. I asked her kindly just to get the Pho bowl money refunded. She told me to meet her at the register and while I was getting my refund the manager/owner approached me and said “MAKE SURE YOU DON’T COME BACK INTO MY STORE YOU’RE TOO MUCH PROBLEM”. I didn’t argue anything back because we are not the problematic type of people so I kindly said “Ok thank you ma’am” got my refund and left with my wife. These are the type of issues that cause customers to get turned away. Lack of professionalism, cleanliness and customer service. And no ma’am I will make sure that I don’t come back and will make sure to inform others about this particular issue to prevent them from going through what you made us experience. Good luck with...

Good banh mi, both the meat types and the vegetarian type; however, the service is quite slow considering it was not during lunch/dinner rush and there were four people working in the kitchen.

4 years later: the service is even slower! The kitchen staff has no respect for customers' time. The young woman who was in charge of making the sandwiches stood around staring into space between sandwiches, she put one loaf of bread into the oven to warm, then stood there and wait instead of refilling the bread basket, so for the next loaf she was supposed to make, she took another 3 minutes slowly walking to the backroom to find more loaves. Within the 30 minutes I was there, she made a total of 6 sandwiches, 5 of which were exactly the same type (my order) so there couldn't have been any complications to slow her down. (The steps of making a sandwich: put loaf into oven, take it out, use a knife to cut open lengthwise, spread the pate, put in the meat/veggies, drizzle the sauce, close and wrap. Should take no more than 1-2 minutes each.) In the past 4 years, all they have changed are jacking up the price and hiring more people....

I used to love this place a few years back. Excellent food and service but as of the last 2 years this place has SERIOUSLY gotten worse. I have no problem waiting for my food as long as it's cooked properly but now the wait times have gone up and the prices on their food has gone WAY up and the food quality is no longer worth the price BY FAR! Raising the price on a single sunny side up egg to $2, they have been giving HALF the amount of noodles in their Pho (noodle soup) and their fried rice is just not good in any capacity.. add what you'd like to it (for an extra cost) but there's just no fixing it. Their idea of "lean brisket" has nearly the same amount of fat/flab as bacon does! And god-forbid you ask for any soy sauce, as they will fight you every step of the way with that, asking to pay for it or just plain refusing to put it in with your order... very disappointed with the steady decline of this place. Not sure what the management is doing lately but they certainly couldn't care less about the customer and I will not be eating...