Whataburger — Restaurant in Houston

I had a terrible experience at this location. I attempted to use a newspaper coupon twice, as I had done before, by placing two separate orders—one for me and one for my husband, who wasn’t present. This time, I was told I could only use the coupon once and that it had to be taken away, despite no such rule being listed on the coupon. When I asked for a supervisor, Mariana Perez, she insisted it was store policy and refused to let me use it twice. I asked to see the coupon's fine print, which confirmed no mention of a one-time use rule. When I pointed this out, she said it was simply "store policy" and blamed it on cashier training. I requested my food so I could leave, but she asked for my receipt, which felt unnecessary since the system already tracks transactions. I feared she might try to refuse to give me the food I paid for. This was the worst customer service I’ve ever experienced. A supervisor should prioritize customer satisfaction, not argue over unclear policies. If I’d been informed of the policy earlier, this issue could’ve been avoided. I request a follow-up and expect compensation for this...

This location was over run by homeless people so they brought in the tough lady

New manager has cleaned up a little and the C-19 closings got rid of the homeless inside. So the dragon breather without any social skills will get credit

Food is fresh and the kitchen staff is very good. The counter people are all new every week.

Corporate management went too far in bringing a tough manager. A good manager is also a leader and must have customer service skills. Chasing away homeless and keeping staff working is 10 percent. Efficiency is 40 percent but customer service is 50. Fast food is one of the hardest business

It took 9 minutes for a new counter person to take an order from one person in front of us. The young kid was new and the manager did not train him while helping. She just pushed buttons and looked blank while the customer kept repeating the order.

The homeless squatting is a common problem and other fast food places deal with it much better. Whataburger needs to train this manager in customer service and effective management. Scare tactics at staff members and rudeness to customer will...

I posted the below to their FB page a month ago and also commented on their website and I guess they really just don't care. Really makes me sad because my wife likes going there but every time I go with her the service is beyond terrible! I actually like the food but the frustration is just not worth it.

My wife really likes this place but I cannot understand it. Every time we go there the service is beyond slow. She convinced me to try again today and it was crazy how slow it was and the peeps as the window were not even a tiny bit apologetic. My wife actually took a picture when we got in line and it was 9:06 am and we did not get our food until 9:26 - a full 20 minutes later. And there were only 3 or 4 cars in front of us. When we got to the pick up window the lady said she did not even have our order that we had already paid for and again she made zero effort to apologize or anything. When we finally got the food it was ok for the most part but my soda was more than 75% full with ice which was also super lame. I don't think I will be heading back there...