Whataburger — Restaurant in Houston

Updated 05/06/24 - HORRIBLE- AVOID AT ALL COSTS ONE OF AMERICA’S WORST RESTAURANTS!

I foolishly decided to try again on 08/08/23 after 4 months and it’s more HORRIBLE THAN EVER. The Operating Partner for this ABYSMAL LOCATION is something called JESSE VELASQUEZ. He should be stripped of ownership by Whataburger Corporation for INCOMPETENCE if they give a damn about their customers, quality service, quality food and their brand. They SHOULD CARE ABOUT ALL OF THOSE THINGS but appear TO CARE ABOUT NONE OF THEM.

Today’s disaster took 55 MINUTES FROM CHECKING IN, after ordering on the app before driving to the location, TO GETTING MY SMALL ORDER! I had to call the store after 50 MINUTES OF WAITING TO DEMAND ACTION so that’s the only reason I got the food after 55 minutes. If I had not called I would still be waiting 5 hours later. This has to be among the WORST RESTAURANTS IN AMERICA 🤮!

From 4 months ago: The food is semi-decent but OMG the service is an ABOMINATION! I went on a Monday around 8 p.m. I waited 5+ minutes at the speaker with NO RESPONSE. Then I pulled up to the window and waited another 5+ minutes before someone eventually came to the window and took my order for ONE person. Then my food arrived just over 15 minutes later. So I foolishly tried again on Thursday around 4 p.m. of the same week. This time I ordered through the APP to avoid the DRIVE THRU NIGHTMARE. I arrived and parked and then checked in using the APP. I finally beeped my horn at an employee taking food to a car that pulled around from the drive thru. Then I finally got my food brought to my car a mere 25+ minutes AFTER CHECKING IN AT THE RESTAURANT. I don’t know if I’ll ever go to a Whataburger again. UNf**BELIEVABLE!!!!!!!!!!!!!!!!!!! I have had several friends experience similar issues at other Houston area Whataburger locations. It screams POOR TO NONEXISTENT MANAGEMENT or maybe pandemic induced lack of work ethic or caring, but it’s just not worth the money and time required to do...

At 11:57pm on August 5th I decided to order a pancake platter at the drive thru the customer service was very poor when I arrived at the window I paid for my order and politely asked Asia F “how many syrups are in the bag” she told me one so I asked for two more then she looked over at Maketa. Maketa caught and attitude and said very rudely “what she want, tell her it’s syrup already in there” as if I couldn’t hear her then Asia F told me she couldn’t give me extra syrup. I told her “ma’am can I please get two more syrups” then she told me “I can’t my manger said no” then I told her to go get her manger then Maketa comes to the window with a attitude and Asia lies and say that this is her manger (they both have on the orange collard shirts). Maketa came to the window with an very horrible attitude saying “ma’am it’s syrup already in the bag” I told her “ma’am your not a manager and I know I have ONE syrup can I get two more” she then catches an attitude and tell me that I had to pay for extra syrup I told her “ma’am I’m an former employee at whataburger myself we don’t charger people for extra syrup” she then replied with a slick comment saying “well every whataburger ain’t the same” i replied and told her “ma’am again whataburger doesn’t charge people for extra syrup”. She tends to get mad and cut me off and tells me “if you don’t want to pay for the syrup then I’ll go get the manager and the manager will tell you the same thing.” So I politely told her to go get the manger, she walks off with a attitude and Asia F tends to laugh in my face and tells me it’s not that serious not knowing that I’m recording everything that’s going on I waited for Maketa to come back with the manger but instead she gives me the 2 syrups with an attitude. The pancakes was also half way cooked. I’m highly disappointed,Chimney rock(263) employees are very disrespectful i wouldn’t dare go back...

Worst location ever!! I don't say that often, but the night workers tonight couldn't get anything right for the life of me. All we tried to order were our favorite whataburger breakfast items, but the lady said a totally different thing. I wanted Biscuits and Gravy with a Jalapeño Cheddar biscuit. I don't know where she got a biscuit sandwich from, but I tried to give her the benefit of the doubt.

We tried ordering 2 more items, and it was over $20, but when we got to the window, she said it was $17 which confused me, she never double checked to see what we ordered. When she tried to give us 2 double whataburgers, that's when my boyfriend lost it.

She told him that he's drunk, there was one major problem, he doesn't drink. It sounded like she's been drinking on the job if you ask me. He drove off because he was mad. He came back around to try to get his money back, the lady and her manager started yelling at him, telling him that he's drunk, which it wasn't the case. One of the ladies threw the $20 dollars (that he gave her) back at him. Both of those overnight shift ladies that worked this morning (1/5) need to be reprimanded and fired.

That is a perfect example on how not to treat customers, just because I don't say anything, I observe and write a review. It shouldn't matter how the customer talk to the workers, you should keep a professional attitude. I know it's a 2-way street but when you constantly get our order wrong, and laugh and give us a dumb look like we did wrong, look at yourself in the mirror. We aren't coming back to...