Burganic Hub — Restaurant in Houston

EDIT to reply to "response from owner"

You do not use high quality ingredients. You use the cheapest off the Sysco truck. It's obvious to anyone in the industry. Small batch prep doesn't mean your prices should be higher, it means you should have less food waste and lower prices. You literally said three times "you can't tell us how to run our business" on the phone. You didn't call for clarification. My order notes were 100% clear and you even admitted it on the phone. Liar. Yeah, I know vegan mozzarella is different than dairy mozzarella. I've been vegan for about a decade now. If you don't know how to get it to melt, you should learn. The kitchen team can't do anything about the crust as you buy pre-made crusts. It's not their fault. It's yours. Your set-up absolutely does not prohibit you from putting more than one topping on a pizza or from doing half-and-half. That's another flat out lie. Also, why are you paying for fake reviews? I noticed that right after you replied to my review you got 10 five-star reviews in a row within a few minutes of each other. And you're closed today. You're a fake and a liar, and we'll be working to expose you to more people.

Original Review:

A few issues with this place. Mostly the manager and/or owner that called us after placing our order.

First, their burgers are overpriced. $15 for a double vegan burger. Burger king makes a similar vegan burger for almost half the price no less, and that's saying something since BK is such low-grade food. Wouldn't order this from them again at all unless it's under $10.

I ordered a half and half pizza. Then I got a call from who I assume was the manager or owner. They tried to tell me they "aren't set up" to do pizza like other pizza places and therefore don't do half and half pizzas. He falsely accused me of telling him how to run his businesses because I had ordered a half and half pizza insisting they can't do that.

I started working in the food industry at 15 and have been working in the industry for more than 20 years now. My first few jobs were in pizza, specifically. I know there's zero reason that you can't make a half and half pizza if you're able to bake a pizza. It's the most nonsensical thing I've ever heard.

After going back and forth with the person on the phone and telling them I'd kindly cancel the order and honor their request if they don't want to make half and half, they conceded and said they'd do it "just this once" for us. So, if they can do it, then don't say that you can't do it. If he had just made the pizza without calling us, this place would've gotten 3 or 4 stars (on par with their happy cow rating of 3.5 stars) and a repeat customer. Now, he gets neither.

Well, the pizza just arrived, and the crust is mid, cheese not melted enough, the whole thing is bland. Frozen pizzas are better and less expensive. He's scolding potential customers instead of making decent food at a reasonable price for them. Vegans, take a hard pass on this one.

p.s. This is the "no half-and-half" note

"Craft your perfect 12-inch pizza masterpiece on our signature crust and tomato sauce... each pie is made using a single cheese and topping option, so half-and-half isn’t available. For those who prefer a plant-based twist, upgrade to vegan cheese... choose from an array of delightful vegan toppings to complete your custom creation." They brag about how much customization is available while only allowing one topping per pizza and never half and...

I was looking forward to visiting Burganic Hub as it had been a while since I’d returned. It is a small restaurant as the seating is limited inside & outside but from prior experiences, the flavorsome food offered makes up for it. Burganic Hub offers various Organic Patties, Grass Fed Beef, & Halal which offers a different taste profile than your conventional patty’s. On this occasion, I ordered a new menu item but I was not pleased with my burger. Once it was brought to our table, I ordered their house made “spicy sauce” which I always add to my burger. Once in my possession, I carefully removed my bun to add the sauce & noticed my patty was not cooked properly. Parts of my patty were black & I’m certain that was because they were intensely pressing the patty against the grill & the grill might’ve had residue from prior burgers that were cooked. My partner ordered the falafel burger which is her favorite menu item & parts of her falafel patty fell apart while she was eating it. Although, she said it tasted delicious, I took a bite and the falafel was undercooked. The only issue we did bring up to their attention was that grilled mushrooms were ordered as a topping on the falafel burger & they were forgotten so they brought it for us to add to the burger later. The burgers were paired with the “Truffle Fries” which were decent. Will I return, most likely so as the owner is generous & if anything was incorrect with our orders in past visits, he has resolved it. Nothing was brought to their attention because we were starving & we knew we would have to wait once again for the patty’s to be cooked. They also offer a limited selection of treats such as house made chocolate chip cookies. Their prices are fair & I would recommend Burganic Hub to anyone seeking a tasty burger, just be mindful these burgers are not gourmet burgers. If I return, I will definitely...

It’s very unfortunate I had to update this review. I originally left a 5 Star, months ago… But during my recent visit there was a piece of white hair in my daughter’s burger. She noticed it half way Through finishing her burger, and she called the store to let them know about the hair. The young lady told her to come back to the store & they would remake it. When we arrived at the store and handed her what was left of the burger the lady said “ oh it’s almost gone”… (duh she was eating the Burger). Then she got the cook, he asked where was the hair, she showed him where it was, but he literally wanted to see the piece of white hair. He then says “ common sense would have been to bring the hair with the burger so he could see it. At this point we decided not to get another burger or a refund because they weren’t being professional about the situation. We eat here at least once a week, but we will not be returning ever again. Common sense would be for all cooks to wear a hair net, because clearly it was his hair in the food. Based on the owners response below it shows you lack customer service skills. The proper thing to do, would have been apologize too your customers for the hair & inconvenience. Then offer a burger on the house during her next visit. We were only making you aware of the hair so you could correct the problem & you were and still are very...