Bob Evans — Restaurant in Huntington

I am writing this review to bring a serious customer service issue to the attention of upper management. As a DoorDash driver, I picked up an order on Sunday, March 16, 2025, at around 10 AM for a pregnant customer who had ordered breakfast with a Pepsi.

Upon picking up the order, I noticed the drink was missing. I asked the employee—a young Caucasian female with blonde hair—about it, and she assured me that the drink was “in the bag.” Trusting her response, I proceeded with the delivery.

When I arrived, the customer checked the bag, and as I feared, the drink was not there. She looked disappointed—understandably so, given that she was pregnant and had likely been looking forward to her complete order. Wanting to ensure she received what she paid for, I voluntarily returned to Bob Evans to retrieve the drink.

When I informed the same employee that the drink had been left out, another employee pointed to the drink carrier and said, “It is over there.” The first employee, who had previously assured me the drink was in the bag, simply handed it to me without an apology, acknowledgment of the mistake, or even a simple thank you.

As a delivery driver, I did not receive any additional compensation for making a second trip. I did it because it was the right thing to do. But what disappoints me most is the lack of responsibility from Bob Evans staff. Mistakes happen—it’s how they are handled that defines a business’s commitment to customer service. In this case, there was zero accountability.

I hope that Bob Evans management will take this feedback seriously and provide better training to employees on attention to detail and basic courtesy. Customers—and the drivers ensuring they get their...

AWFUL SERVICE!!!!!! 1/21/2017 @7:00 P.M. I ordered take out, i picked the food up and got home and passed it out to my family, i noticed that my daughters drink was missing, as i was getting the rest of the stuff out of the bag (napkins and silverware) i noticed my $11 coconut cream pie was also missing so i did what any other paying customer would do, i called them. The first person i talked to was really really RUDE. i told her what was going on and instead of her trying to fix the problem she insisted on arguing with me and kept saying " no i put your coconut pie in the bag and handed it to you". i said mam, no you didnt a young guy is the one who took my money and gave me my order.she still insisted of getting an attitude and continue arguing with me, as i was in the middle of a sentence she then just puts me on hold without saying a word. then i get the shift manager of the evening on the phone, she is also rude. saying "did you look in the bottom of your bag?" i said mam i gave everyone their food , and i dont think the bag doesnt get any deeper. She then asks with an attitude whats your name and your number? i gave it to her, and she says "you have two weeks to come get the items that is supposedly missing", with not only an attitude but with sarcasm and then hangs up!!! VERY POOR CUSTOMER SERVICE

I work at a hospital in town in which myself and four other staff ordered breakfast....we placed our order online and received our food eith missing items. We phoned the store and spoke with manager Larry to see if we could have our missing paid for replacements and asked if they could be delivered as well like our original order. After over a 14 minute hold to get theu initially, I eas only given blanket "I don't know" answers and a phone number to call Door Dash corporate office to see if our driver that had just made over $14 on our delivery fee and tip could be located to come back and get our items and bring them. Bob Evans' website defaulted to this third party service in which he "knew nothing about" so he stated there was nothing he could do to get the replacements brought back to us. I explained I was also confused as well as to how our large sum paid breakfast order for a party of five with beverages could be delivered but the items they left out could not find their way back to our hospital. I also got the number to their corporate office to ask for additional training to delivery services for essential healthcare workers as we could not simply leave our hospital to go pick up the items at will. I am writing this as I end my 16.5 hour shift today so breakfast would have been a nice start to a three day...