Firehouse Subs Marshall University — Restaurant in Huntington

I don't know if the food is good or not because I couldn't get that far. When I walked in the guy asked if I had an order in or if I was placing an order and I told him I was placing an order. He then informed me that it would be a while because he had online orders to filll and he was the only one there. There was a guy standing outside when I came in, he was smoking and had a backpack on. There were two women waiting to place an order. The outside came in and went behind the counter with the backpack on and started punching in on the register. He proceeded to take one of the ladies order. I said he didn't wash his hands so I will not be ordering. She and the other lady decided not to order also. A man came in and got the same greeting of how busy he was and if he had an order in, when informed it would be a while he left When myself and the other ladies were outside we were discussing the attitude of the guy making the sandwiches, they said he had something smart to say and that's why they decided not to order. I told them I didn't like the guy coming in and not washing his hands because I won't be getting sick by nasty food workers. He then came out to the door, held it open and proceeded to tell us he wasn't going to make the sandwich and I informed him it didn't matter because he still should have washed his hands and he told us there were other restaurants we could go to and we told him that is why we left! DUH!...

A Blazing Disappointment – Never Again!

If I could give Firehouse Subs zero stars, I would. My wife and I have given this place two chances—both times, we left feeling uncomfortable and unwelcome. That’s not just bad service; that’s a pattern.

From the moment we walked in, we felt like we were intruding rather than being valued customers. The employees acted indifferent at best and borderline rude at worst. No greeting, no acknowledgment—just blank stares like we were inconveniencing them by existing.

Then there's the food. Overpriced, underwhelming, and definitely not worth putting up with the terrible service. They claim their subs are premium, but they taste like something thrown together with zero care. The bread was stale, the meat was lukewarm, and the overall presentation was just sad.

To top it all off, the atmosphere was uninviting. Other customers seemed to get normal service, but for some reason, we got the cold shoulder both times. Coincidence? I doubt it.

There are plenty of other sandwich shops that actually appreciate their customers. Firehouse Subs is not one of them. Safe to say, we...

NOTE: This would be rated 0 star if that was an option.

Visited on Sat. Sep. 3rd around 2:30pm, there were a few customers waiting (a group of 5, a group of 2 and a group of 3) and was told the shop was running a little behind which I was fine with. 40 minutes later I finally received my sandwich: a medium pastrami & Swiss on white, nothing else just 3 ingredients-meat, cheese, bread. By the time I received my very simple sandwich I no longer had time to eat in store without being late for my appointments. Taking the first bite of my sandwich while now traveling revealed it was SLATHERED in mayo: not only disgusting but actually harmful since I have a mild allergy to eggs. Being that I COULD NOT eat my sandwich because of this unrequested addition of mayo and not having the time to go back and wait another 40 minutes for a replacement the entire thing went directly into the trash. This was a failure at all levels, one of the worst experiences I've had in years with any restaurant.

My advice to potential customers: avoid like the plague; my advice to ownership: close the shop and find a job in some...