hong jie special noodles & dumplings — Restaurant in Hurst

As another review states, it appears ownership has changed. They are in the process of rebranding as Hawaii Poke and their staff are now a mix of those from the previous version of this restaurant and new ones. And the new ones seem to have been thrown into the fray with little training.

I used to come here often for poke and it was amazing and not a bad pace to get my food. But now? I ordered a bowl that included a double order of chicken and mix ins including mango. The first attempt, they only put in one helping of chicken (a normal bowl includes two typically, at least in the past) and no mango. I came back, and while they did try to make things right with a total of three free sodas and some chicken on the side, someone also took my order to the back to fix it, and while it did have the missing chicken as well, it was also bathed in mango sauce rather then had the actual mango in it.

Also normally visits here take at most 10 minutes to get everything. I came here at 11:30 am-ish, and it took til 1:30 pm for me to come home with the still-incorrect remake. I'm frankly disappointed. Also they removed a few things off the menu for unknown reasons. The only reason I ate the erroneous remake anyway is because I have not ate all day.

Edit after later today : Now that I have had the chance to fully eat it, i noticed that the way the chicken was cooked is substantially different then before, and not quite in a good way. And additionally, they appear to have switched from sushi rice to just pure white rice, which to be honest is a huge step back. In other words, we're paying more for lower quality food and service? I miss the old Uno...

I recently visited this poke spot, and unfortunately, my experience was disappointing from start to finish.

Service: From the moment we walked in, we were not greeted. The staff member was glued to his phone and only acknowledged us once we placed our order. The ordering process itself wasn’t great either—only one kiosk was available, which slowed things down unnecessarily. When it came time to receive our order, they forgot the miso soup we had paid for, adding to the frustration. There was no acknowledgment when we arrived or when we left, making the service feel cold and unwelcoming. But I didn’t say anything today. I just left as it

Food Quality: At first glance, the poke bowl looked decent, but upon closer inspection, it was a different story. The carrots were dark, and it wasn’t the sauce put on over it…and the mango pieces were an unappetizing brown. The overall texture of the bowl was off—everything felt slimy rather than fresh. I’ve had poke plenty of times, and I know what good quality should be, but this was far from it.

Considering I’ve been here before and didn’t have these issues, the drop in quality was surprising and disappointing.

Cleanliness: The worst part of the visit was the bathroom. It was beyond dirty, with fecal matter left on the toilet. That alone made me question the overall hygiene standards of the restaurant.

Overall Rating: 1/5 Not coming...

This used to be one of my absolute favorite places in Hurst (where I live and work). I started going just after COVID hit and would order there regularly since I work so nearby. Since COVID has continued, they've been raising their prices and changing their menu. I go to a couple of Poke places in Arlington that charge WAYYY less for add on's, but now, the worst part of Ono Hurst is that they've taken off their Special House Salad. It was their most reasonably priced menu item, that also felt healthier as it was served over fresh spring greens, and it was absolutely fabulous. I introduced it to several coworkers who loved it as much as I did and several of them tried other menu items after trying my salad. It was AMAZINGLY priced at $8.95, which I would've happily paid more for, but instead put it towards tip. They've removed it from the menu but still, I could now build it myself... only for a whopping $15.00. That's a pretty crazy hike up. I used to go all the time and get the special salad for myself and an Aloha or Yellow River for my partner. Now I'll just go to Arlington and get the same thing for way less. The changes...