Puppy Dreams - North Richland Hills — Local services in North Richland Hills

I adopted my first puppy from this store and I have to say it was a great experience! I was very wary of purchasing from a pet store as opposed to a breeder directly due to the bad reputation that pet stores tend to have. When I first walked in, it was clear that the puppies were being well taken care of in the store. The puppy I ended up adopting absolutely loved Skylar, the associate we were working with. The amount of puppies they seem to have at one time is pretty limited which should equate to better care for each puppy during their time at Puppy Dreams.

I adopted a 9wk old female dachshund from here. I would say that the base price of the puppy was comparable to what I would have paid at through a breeder directly. They do have a “puppy dreams package” which includes a lot of add-ons increasing the overall price of the animal. I see some reviews saying other locations make these add-ons optional, but the NRH location didn’t give me the option to not purchase the add-ons. Personally I see the benefit in the add-ons (welcome home package, lifetime training, health guarantee, etc.) The puppies also come microchipped already which is an added bonus.

Overall I would definitely recommend this store if you’re interested in purchasing a pet. The staff were all very...

We purchased a yorkie at this location and also were not informed of all the extra things they tacked onto the loan aside from the price of the puppy such as dog crate and grooming products. We dont put our pets in crates and we like to do our research on the grooming products used on our pets. We would have declined for these things to be tacked on to the purchase price. Especially since its going on a loan balance that accrues interest. Definately car salesman tactics , not transparent at all. Additionally, you get 9 visits for a freshness grooming package that comes with the purchase and the first appointment made for this took about 4 hours on Friday 06/20/2025. On another note, they quoted me $25 to add a haircut to the freshness grooming but at checkout total was over $31 and the lady said the additional was taxes. Tax is 8.25%, which is composed of the state sales tax (6.25%) and the local sales tax (2%). So the math aint mathing. And I guess they dont do reciepts either. Just sharing my experience to give...

EDIT! I visited Puppy Dreams yesterday and worked with Sky to purchase a dog, and if you want my honest opinion — DO NOT purchase from this establishment.

Not only were the staff rude and passive-aggressive, but they also were not completely honest about the dog I adopted. This morning, I took the puppy to my veterinarian, who raised multiple concerns:

The puppy was over-vaccinated.

The age given to me at purchase is questionable.

The puppy will likely grow to be twice the size I was told at purchase.

My veterinarian also strongly recommended that I do not return for training or grooming due to their vaccination process, as it could pose health risks to the puppy.

I thought I was getting a good deal, but I quickly realized otherwise. This was my first time working with an establishment like this — and it will definitely be my last.

EDIT: This morning I got a call from the vet. The puppy has a bacterial infection that’s is passable to humans called giardia. I have two...