Country Bay Bistro

One star- and that’s only because the food itself was beyond delicious.

ZERO STARS for service.

If I could go negative I would. Our reservation was for 6pm. Two out of the 8 of us were there at 5:50pm, two more at 6pm, the rest of arrived by 6:15pm. No one came to even take a drink order until close to 7pm. This was after one of the people in our party went to ask for service. Then two servers argued over whose table it was. Still had no service until after 7pm. At that time the server, who declared herself the manager, and that dessert would be on the house tonight, said she’d be back to get our orders as soon as she helped another table. About five minutes later another server came by and started to take our drink orders, at that time the manager, Celyna, came by and told her she was handling our table and told her to clear the orders from her pad. She said drinks are also on the house. She then asked how many checks, we told her 4 and who was with whom. She then took or drink orders and we also asked for waters that never came. She proceeded to ask what we wanted to eat and said she was also going to comp the side salads. Our drinks came out about 8 minutes later. After our food arrived we were in the process of eating and she came back and said, yeah I can’t comp everything what do you want comped? At first we said drinks, but then realized not everyone had gotten drinks, so we asked for the desserts. When it came time to pay our bills, she had the checks wrong and one of our party had given his card because he needed to leave. She fixed our checks, but still has not brought his card back to the table, saying she couldn’t charge him until she had everyone’s cards. Never heard off that before. One in our party then asked if she could pay using Apple Pay, Celyna said yes, you just have to come up front with me. Once up front to pay there were issues with the Apple pay not being accepted and a physical card actually being needed, at some point it was brought up that it wasn’t right that both drinks and dessert had been offered as on the house and then that offer being retracted. . Comments were made about people not being able to afford what they ordered, a comment about people in our party wouldn’t have ordered what they did if it hadn’t been offered in the first place. Celyna then took the drinks off of that persons bill, since she had agreed to pay for everyone drinks, when the offer was retracted. After that person in our party left, she then put the drinks back onto two of the other bills and told them it wasn’t coming out of her pocket. When the original party called to ask for a manager after being aware of this, the young lady who answered the phone left the phone line open and could be heard saying, Celyna, you have a call. The line was left open for around 20 seconds before it was muted. When the line was picked up, she was asked for her name and said, uh this is Susan. When questioned about why others in the party were charged, she said, well the bill has to be paid by someone. She was reminded, You even said you were removing that charge. She said I had to make up the money somehow and recoup the losses. She then said have a good day and hung up.

This is the type of service that makes you not want to return to these establishments.

The main point is, things were offered, retracted, comments made that shouldn’t have been, like being told we need different friends, yeah not professional at all on the servers part. Especially if you’re a manager.