Jimmy John's — Restaurant in Indianapolis

WORST EXPERIENCE EVER. While at the restaurant, the following happen: the people who ordered before us were given incorrect food, twice. The workers and manager refused to speak with them and threatened to call the cops on them when they tried to express they didn’t receive what they were supposed to. we were given incorrect items. We ordered a #4, add cheese, and a slim #5. We were given a little #4 and a little #5. It was clear they input the order incorrectly (we were not offered a receipt to confirm it was correct prior to being made). We told them it was incorrect, they took the wrong sandwiches back, then would not acknowledge us anymore to remake our sandwiches. the three other people with us never received their orders, or acknowledgment from the workers. We ended up leaving because the workers would not talk to anybody. I heard the manager tell another employee “I am not talking to her”, referencing the people before us who were trying to get their order corrected. He also had ear buds in, appeared to be on the phone, in what sounded like a personal conversation. at one point a worker answered the phone, said “we are slammed right now and can’t talk to you” and hung up.

To anyone looking for Jimmy John’s, do NOT go to this location. There is another one on Emerson Ave, less than 10 minutes away. We ended up going there to reorder our food and were given great service. They explained their recommendation to file complaints and expressed sympathy for our experience. I also confirmed they are owned by a different owner because we did not want any more money to go to the owner of the Southport store.

If the owner of the store reads this: do better. All employees working on the night of 5/24/2025 need severely reprimanded, put on probation (or fired), and the manager should be stripped of his responsibilities. This was unacceptable. To threaten to call the cops on customers whose order was repeatedly done incorrectly and refuse to acknowledge the others is the antithesis of how to...

It was absolutely horrible service. I had never ordered jimmy john's before and I walked in expecting some kind treatment and help. I walk in to three employees with headphones in and one of the rolling their eyes when I walk in. Already not feeling welcomed. I go to order my veggie sandwich and my cashier never talked to me or replied to when I ordered. I then asked for no cucumber or tomato and still no response. i then asked what all came on it, reminder i've never ordered here before, and they simply pointed up to the menu and said "it's right there". I went ahead and finished my order and sat down. No have a nice day or thank you. I sit over by the pick up area and the person says order number 6 is ready. I was never told I had a number so I was confused. I go up and ask if it was the veggie sandwich and the employee rolled their eyes and said "yes it is on the wrapping paper. I walked away about to cry because I was never treated so badly. They never once talked to each other, all had headphones in, all were constantly on their phones, and genuinely just seemed like they have never been taught customer service and manners at all. Thank you for making this one of the worst food experiences i've had. These employees need a thorough talking to about customer service and politeness because i will never order at this location...

The employees were not friendly at all. While having my order taken I was being stared at like I was bothering her.

They are all on their phones and too worried about the gossip to greet you or say thank you have a nice day.

I came up to buy a brownie after my meal for my son. I waited behind another customer having issues with a gift card. There was one worker standing at the counter typing away on her cell phone. She looked up at me and went back to typing away. When I got to the register and ordered the other worker told me the total and went back to her conversation she was having with one of the other girls. When my card transaction was approved I didn’t get a thank you or anything she didn’t ever stop her conversation to acknowledge the payment was complete.

Then the worker was sitting on the counter on her phone. For the amount of money you pay for food you would think they would pay a little more attention to the cash paying customer instead of their phones and drama...