Penn Station East Coast Subs — Restaurant in Indianapolis

I went to the store yesterday night and ordered a sandwich. As I was about to leave my buddy called and wanted a philly. I placed the order and I waited about 15-20 minutes for the sandwich. Once the sandwich was made I got a ride home. Upon arrival my buddy realized his sandwich was messed up. I called the store for a refund when the same lady who took my order answered the phone. I explained to her how it was messed up and she could only offer me credit. I explained that it was for someone else and they were giving me money and now they can’t eat it so I would just like the money back. The lady tells me she must speak to a manager. She comes back on the line and tells me I must make it in the store tonight (she didn’t mention they closed in less than half an hour). I google when they close and realize that I have almost no time to find a ride and get there. When I finally arrive right in the brink of time, the same lady who took my order and was on the phone who left to speak to a manager claimed she was a manager and began to handle the issue. They were yet to offer a good explanation on why I was forced to go down there in a 20 minute window due to them messing up the order. By the time the refund was given on the sandwich and I got back home, my original sandwich was cold and soggy because the store gave me no option but to rush down there. I ended up paying 15 dollars post refund for a sandwich, fries, and lemonade that were not even edible the hour and a half later that I was able to sit down after having penn station run me around town. I would very much like the owner to contact me as I am very unhappy and I still have the complete sandwich...

My boyfriend and I walked into this location, everyone saw us walk in. We waited in line, placed our order etc. Right before my order was up one man told my boyfriend that he can’t be in there without a mask. Then again with much attitude SIR YOU CAN’T BE IN HERE WITHOUT A MASK. Quite embarrassing instead of just saying it politely and not trying to embarrass him. So the lady that took my order walked over and got the shift manager, who had a face covering/scarf on cooking food, with the mask below his nose. He told my boyfriend he needs to go outside/get out of the store. No one said anything to the cop that walked in with out one, or the young man who had his pulled down. But we were in there for 15 minutes and my boyfriend was drinking his drink and they single him out. It was embarrassing, discriminatory, and unfair. Instant attitude, Instant embarrassment and I will never in life come back. But please look on camera and tell your workers to wear real mask and cover their face fully before trying to discriminate or single someone out. My boyfriend felt as if it was because he was black with a hoodie. Because he was definitely drinking his drink and we were in there waiting for 15 mins or so. Definitely the worst experience I’ve experienced here and very embarrassing and it’s...

Foods good. Penn stations are roughly the same food quality no matter where you go. EXCEPT this one. Having been to dozens of penn stations in many states I got the large combo today and the kid argued with me about the size of the lemonade even after I showed him the “large combo” on my receipt and he personally checked me out.. I even said “large fry large drink large combo” when I ordered initially. 2 people on shift. One an older woman who loved talking to employees off shift more than making sandwiches. She didn’t help until at least 5-7 mins after I had ordered and was staring with a stupid look on my face. And the mid twenty’s male who wants to argue over drink sizes with people…. was standing in awe with my 2 and 5 year old waiting 15+ min a store with NO OTHER CUSTOMERS IN IT. Fries are cold and undercooked, sandwiches cold by the time we got them. Incredible how quickly our world is deteriorating into complete.., whatever this is Nobody gives a care anymore. It’s a shame. I will never return here and every time I run into an opportunity where I can tell someone to never step foot in here without being abrasive of the topic, I will tell them. $40 wasted & literally, not figuratively, LITERALLY yet another time a corporate entity has legitimately...