Wendy's — Restaurant in Indianapolis

Do not visit during shift change! I put in a mobile order for pickup around 2:50pm, arrived at the drive thru at about 3. 2 in line in front of me, but when I get to the speaker, I’m told it’s shift change and that I will have to pull out of the drive thru and wait. I decided to just go in to pick up, and the lady at the register just took her drawer and said nothing. The next employee couldn’t even check my order because it had been logged out. Once they finally found it, at 3:11, I was told it would be 7-10 minutes on meat. Not uncommon, so I took a seat to wait.

Several families had them come in and been served, so at 3:36, I asked again about my order. It had not even been made yet. And it was now too late to cancel the order, as they had already ‘accepted’ it at 3:11.

I was also told that they had no chocolate or strawberry frosty’s, and no large drinks, when I had paid for both already.

I was handed my food and frosties at 3:54, and waited another few minutes for my now small drinks that were at a Large price. So almost a full hour from order to pickup. I was not the only customer waiting this long or longer.

On top of that, the food was awful. Cold mushy fries, chili that was mostly hot sauce, and hard chicken in my pub sandwich. Not at all worth the almost $30 I paid for our 2 meals.

I really feel bad for 2nd shift, because now they are dealing with angry customers when shift 1 actually started the problem, because they never told 2nd what was done or ready, etc.

Unfortunately, another Wendy’s I will no...

Right off the bat during ordering, they messed up my order. After correcting the drive through 3 times about what was wrong on the screen, we pulled up to wait in a line behind 2 vehicles. Not only was one car's order taken back and brought back out multiple times, but the people at the window that we were waiting behind them were stuck at the window for over 15 minutes, leaving us and a slew of vehicles behind us. Many people drove off and went somewhere else. The manager was cussing at one of the employees, while the other employees were dumbfounded and unsure of what to do during their job. When we pulled up, not only did they give us what they messed up at the ordering screen, but they forgot part of our food, and had to be reminded to give it to us. After we were given what we reminded them of, we pulled off only to find out that they didn't give us both of the baked potatoes, so we had to go inside. To top it all off, when we got home, there were burn marks in the bun of the burger, and the second baked potato they gave us was burnt/dry and inedible. Moral of the review, if it wasn't worth your time to read this, then I promise it is not worth your time to be served at this miserable place. Needs...

I am wondering what has happened to Wendy's in the last couple of years. This location actually used to be one of the best locations in the city. I have had to cancel two online orders in the last month due to issues once I arrived at the store. During this visit, I placed my order for drive-thru, and I drove to the store. When I arrived, I found the drive-thru closed. I decided to go in, which was not what I wanted to do, but I figured I would try to be flexible. I patiently wait in line, and I let them know I am there. They come up to me about 10 minutes later stating they are out of an item. I asked if they could please just cancel that item them, and they claimed they couldn't do that. So I ended up just canceling my whole order and going elsewhere at that point. Once you place and online order using a coupon, which I had, you can't use that coupon again. I wasn't going to pay $4 more for an order minus one of my items. I also was not willing to pay for an item that I did not receive either. Wendy's needs to come up with some options to manage their app orders better. Please get...