Capital One Café — Restaurant in Irvine

It's the banking of the future? I felt as if I was in some futuristic bank!! I had goofed and given my debit card information to some fraudulent people masquerading as Walmart so I called Capitol One and asked for an actual branch since they mostly use internet banking , I was given this location and walked in a most pleasant atmosphere a completely relaxed air I thought I was in some café of the future and then I was greeted by a most pleasant friendly person ! His name was Sheik and turned out to be exceptionally professional and took me step by step I normally don't like banks but hey this was so different. I had to go and have my phone professionally cleaned and returned the next day when Mr. Sheik glided through the next steps to it's conclusion. I was truly impressed they have made a bank branch that one likes to go even without the need for a banking service they have succeeded to create a most satisfying atmosphere and staff it with hard to believe accomplished personnel. Five ⭐ and A+......hold the horses just hold ...! Bank of the future? I certainly hope not I tried to pay for a delivery with my debit card and so in the end it turned out to be a fraud and so I called Capital One like a good customer and reported it right? No I like an idiot reported it !! 3 days going back and forth and hours on the phone from this person to the next and they closed my account and all this because ONE TIME ONLY I didn't see the fraud in time and thought I'm paying for delivery? It would have been much better to just shut up and not report it since I got punished unfairly and I'd have been much more careful in the future but that opportunity was not given me I'm so disappointed I can't accept it this is why I never liked banks they are unfair very unfair they run me for days and then dropped me like a dead...

We were excited to finally enter this location. My kids got their Capital One card and wanted to use it at the cafe and have a place to relax while at the Spectrum. I also wanted to ask a few banking questions and possibly open a checking account here. BTW, the 50% cafe promo is only for the drinks.

Unfortunately, the place was packed. People were using this place to do their homework and basically treated it like a public library. It was large and there was no space to sit. I talked to an agent and she said anyone can come in, not just Capital One customers. The agent looked really busy and didn't want to answer more questions. Meanwhile the other agent that was actually talking to customers looked really stressed and overwhelmed.

So essentially, anyone can come in and just squat here for hours. They don't have to be Capital One customers or even consider being one.

For a place that advertises itself as a Capital One Cafe, there was no exclusivity feel to it. I felt like I was in a public library or book store. There should be a section for just Capital One customers so we can at least sit down and enjoy the food & drinks we got from the cafe. Also get some banking questions answered. But I didn't get a place to sit and I didn't get any of my bank questions answered.

So if I needed a place to lounge and relax at the Irvine Spectrum, it would NOT be at the Capital One Cafe. I would go across to Barnes and Nobles and I will be definitely guaranteed a seat there.

I also won't be opening a checking or savings account here either since no one wants to give me the time of day to...

We are Capital One card holders so we stopped in on Friday 8/25 at 2:40. We liked the tea we got so much that we came back for more in the same visit. We asked for the same tea as earlier, but it comes hot and we wanted it iced since it’s summer. No biggie. We just asked for ice to go with it, which wasn’t a problem 30 minutes earlier. I was given a small cup of ice, not nearly enough so now the tea was lukewarm. I asked for more ice and she gave me even less ice this time, so now it was room temperature tea. I was just going to deal with it, but it wasn’t very good so my daughter asked for more ice and they passively-aggressively gave her a few ice cubes. The employee acted like we were being fussy to ask for ice with our tea in hot weather, something that wasn’t a big deal just a half hour earlier. Half the ice she put into the cup fell down the sink so the employee was being stingy over a handful of ice when she clearly didn’t care about wasting the ice, just about being difficult towards us. They had no indoor seating available so we were sitting outside in the heat, so a cold drink sure would have been nice. The only reason I’m not leaving just 1 star for poor service is because our coffee mostly tasted good so I’m...