Cuzco Irving — Restaurant in Irving

If I could give 0 stars I surely would . Horrible customer service, waiter clueless on how to take an order. That's in English and Spanish spoken. The cook refusing to cook food the right Peruvian way, we had to send back our food more than once and the cook had horrible attitude, saying for us to order something else instead of fixing the actual issue. Which honestly was simple things to be fix. One of the guest in our party is vegetarian and all she asked was for a saltado de chicken not to have chicken or put the chicken on the side. They brought her dry fries and rice to the table with no saltado and they said they could not fix it. Also the lomo they served us was cold and stale and when we tried to send back, we were told by the cook/owner to order something else, when asked why , they didn't want to give a reason . We waited about 25 minutes for the order to be remade and after asking twice waiter said you won’t get anything remade ,the owner refused to cook the Lomo saltado again nor gave other meal option . Totally disappointing, waste of time, and money and horrible customer service . Visiting from CA and was hopeful to have a new Peruvian restaurant to look forward to coming when visiting Texas but sadly this place completely sucked, lacks everything. IF you know what real Peruvian food is ,you'll know this place is a joke of a Peruvian restaurant. They treat people like trash .

Btw their “causa” is a RED freezing cold tasteless mashed potatoes in ball shape ,all Peruvians know there is no causa that looks in any way red.

Update !! on the response below.

Nothing but a bunch of lies. if lying is how you get your business going then that's sad. Be honest, admit you were at fault. This is not the first review on this app for any restaurant, when it's good we recommend it when it's bad, we are honest. We don't just stand at the cashier while your waiter is lying to your customers telling them their order will be remade and make them wait 30 minutes to later tell them no nothing will be remade. If food is cold and stale, future customers need to know. If it's sent back because you "encourage" to send back food if order is not done right and you refuse to remake or give a second option, future customers need to know.(only one lomo sent to the table) If the owner refuses to speak to the customer when an order is wrong and hides instead then future customers need to know. You don't have an honest business, surprisingly now you have time to respond with an essay, but not when your customer wanted to speak to you, that’s bad customer service, everybody needs to know. If this response was written by the “owner” and supposedly you were not there, how is it that you know the attitude your staff had towards their customers. You don’t make sense. Get your story...

One of the things that ALWAYs make me come back to any place is the good service. When I came to this restaurant for the first time I walked in. I wait a moment in the front door waiting for any of the workers to acknowledge me but they didn't then I walked to the register, a lady was standing there packing food. I wait till she finished but she never did, it was one of those awkward moments. She didn't have the courtesy to say "Hello, you can sit down wherever you want" or "Hello, Im busy right now but I'll be right back with you when I finished" NO!! She ignored me like if I wasn't standing there in front of here . I almost walk out, until another waitress point a table to me. Food was "ok" nothing special, I wait a lot of time for that "ok" food. I'll NEVER EVER coming back to this awful place. By the way the place was quite dirty, and old.. I will recommend go to EL TESORO del INCA restaurant, as soon as you get there the owner welcome you with a big smile and give you a table the food there is awesome!! Cusco restaurant needs to learn how to treat ...

Sorry to say, but this just isn't good Peruvian food!

Papa a la huancina missing the queso flavor, but overkill on aji...this isn't supposed to be a spicy dish.

Ceviche mixto... Waitress asked my wife how spicy she wanted it..She said NONE. It arrived and was spicy even to me, and I like it HOT! Tasteless boiled shrimp were used...OK flavor, but nothing special.

Lomo saltado... was overcooked...meat was actually burned and hard on the ends...

Aji de gallina... ok and edible, but the spices weren't mixed evenly...1 side was spicy, the other had little flavor...

The chicha morada was ok, but nothing special given the price.

This place won't last long at the rate they are going....overpriced, small portions, and not good...