McAlister's Deli — Restaurant in Jackson

I’ve visited other McAlister’s delis, and always enjoyed them, so when I visited a friend in Jackson, I thought I should try them again. When we got in around 11:30am, there was a line of about 5 people ahead of us, and it took quite a while to get up to order, as only one person was taking orders. They were also slowing it down by having to fill the drink orders at the same time. This could be easily fixed if they had the soda and teas where customers could help themselves. It also seemed like they tried to fill every glass with as much ice as possible, so you wouldn’t get much of an actual drink, just mostly ice. After our order was in, it took about 20 minutes to get our food, which was just way too long for a fast casual restaurant. There is actually no way you can say fast casual, but more like slow casual. Anyway, the food was ok, and had good flavor. I had their signature club, while my friend had the King Club, which had double the meat. The bread on my club seemed like it was smashed and super thin, which you may be able to tell from the attached pic. My friend’s King club did not have the same issue. It was much more a meal for sure. I had potato salad as my side which was good, though maybe just a bit too much mayo. So food not bad overall, but just way too much of a wait. Perhaps ordering through the app about 30 minutes before you get there would work to not have to wait? Oh, the line only got longer as time went on, and there were at least 8 people waiting after they had ordered, for to go orders. Maybe coke at a non busy time and you’ll have a better experience. I’m in town all week and will not be back. Too many places will give me faster service and at least as good, if not...

They were really rude on the phone when I asked where to go for a curbside pickup, and then informed me they didn’t have bread bowls on the phone when I had already paid for it. So I went in and they literally stared at me when I told them I was the girl on the phone and asked to confirm that they didn’t have bread bowls. So I had to ask if I could swap it for something, and they asked for what. I told them whatever they would let me swap it for, and they said a different kind of bread. I asked for a refund instead which they gave me for the bread. I had used a coupon online for a free tea, and I told them that after they hadn’t given it to me, and they just looked at me, so I offered to pay for a separate one. Soooo they didn’t take initiative and offer a refund or anything, and they just stared at me when I came in, and they looked annoyed that I had come inside and asked for a refund. Rude as hell and they didn’t honor the free tea I got for joining...

Food is ok, but not worth the wait if you need to eat within an hour. Working in healthcare we have limited time to eat, and even placing order 20 minutes before our scheduled lunch time and quoted 12 minute pick-up, we still end up waiting an additional 30-40 minutes of our lunch break to get food :/ Not worth it anymore. On top of long wait it's also hard to get everything in your bag correct, so allot for extra time to go back in and wait for things to be corrected or missed items to be added to order. Also, though the lovely lady behind the counter looked clean, I'm unsure how 5 inch curved fingernails without gloves are sanitary and within food safety law for working in the kitchen- kind of threw me off. Overall, food is ok but expect long wait times no matter the day or hour. Don't think I'll bother ordering here again unless I have nowhere to be or...