Tony's Pizza — Restaurant in Jacksonville

Having worked in the restaurant business for several years when I was younger I have an opinion to register with the managers, owners, and upper echelon of Tonys Pizza. First and foremost, that was the best slice of NY style pizza I have had the pleasure of eating in some time.

However, what is the ideologies and reasoning for stop making and baking pizzas 30 min prior to closing? My Wife and I came in for 2 slices of Pizza as well as a stromboli. But because we came into the restaurant at 730 pm all that was available was a whole large pepperoni and 3 slices of cheese. As I said the pizza was delicious, abd delicious enough for us to want 2 slices per, but we did not even have the option due to no slices available and no options for a chef to make us what we wanted.

While eating inside the restaurant we observed 2 seperate couples come in to order food again 735 0740, and decided to leave due to no options being available.

Money was lost tonight, revenue was lost tonight, because someone made the decision to stop satisfying the customers choice to be served what they wanted to order.

If the door is open, the menu...

I have been coming to Tony's Pizza since 1998. The food is great, but today me and family had a bad experience, because of the cashier. We ordered drinks and food, over $80.00. Situation number 1- When we asked her if there were refills, she replied "yes". That was a LIE. After, my kids asked for the refills, she was trying to charge them $0.75 for the refills. $0.75 is not even hard to pay, its how she went about the whole situation. Situation number 2- We also ordered 2 orders of wings and ask for them (crispy) not burnt. They were given to us burnt, I return them to the front deck where the manger on duty was. I told him the situation. He didn't even offer to exchange them. We waited and when we asked for the wings, the cashier got loud and was rude to us. The manger just stood by and let the cashier yell and be rude. Manger did return my money, but lost a customer. Tony's Pizza staff has changed. Use to be nice. Not all the staff is like her. Feel bad and won't go back. I recommend to be up front on prices with the customers. Mangers need to be able to step in asap...

This location in Jacksonville NC Mall. The customer service is very poor towards certain customers. This location should be monitored based on customer service. Not ever customer is getting equal customer service! Also if this establishment is suppose to be open and close at a certain time. There should be no reason why a paying customer is being told 3 pieces of stale dry pizza that has been sitting out for long periods of time; is all that the will be making and severing at 8:38pm before they are closing. This last minute decision on rather or not the employees want to fully complete a full work day of customer service and preparing orders should not be based on their feels; but yet their job in completing orders until the restaurant is completely closed for the day. Sadly my experience was different and did not get to order off the menu because I was getting yelled at across the restaurant before I could get to the register to make my order. The two staff members was rude and I’m sure this is not their first time being like this towards...