Subway — Restaurant in Jamestown

1. Used app to place order for a breakfast sub.
2. Got email stating order was ready
3. Went to pick up order. "Sandwich Artist" barely spoke English, could not understand when I told him I was there to pick up order. Had to show him order confirmation email AND "ready for pick up" email. He turned computer screen to me, insisting there was no order.
4. Confirmed this was the right Subway location. Asked for Mgr, to no avail.
5. Requested business card with owner's information. "Sandwich Artist" ripped off a piece of receipt paper and offered location phone number.
6. Left and filed complaint with Corporate.
7. Received a call from a man with an extremely heavy Indian/Pakistani accent. He did not identify himself. When I attempted to explain what happened I was told "YOU BE QUIET AND LISTEN TO ME." Rude, discourteous behavior like that is not accepable. I terminated call.
8. Received a VM from "Allie" the next day. She tried to explain it as a "communication issue" and that she is "used to the way the owner deals with people." I informed her being treated rudely is not acceptable. Oh, and she PUT ME ON HOLD DURING THIS!
9. She expects me to come in to pick up a refund. I told her to refund the card I placed the order with, as I have no intention of going in and being treated rudely.

Your...

I’ve ordered online here multiple times and almost every single time I have they have either forgotten something or given me something incorrect on my sub. I feel like almost all of the Subways around Jamestown have gone down in quality recently. I will not be ordering from this one again, same as the one in Lakewood across from Runnings. Im not sure how you either forget to toast the sub or to add my cheese each time when there is a literal list printed out from ordering online to follow. It’s so disappointing everything, especially since the prices have gone up. I should get getting everything I added to my sub. Not to mention they come almost empty now, barely anything toppings are...

The app isn’t working took my money. Took me calling 10 times for someone to answer, Owner says try again. Took my money again and now they won’t answer for me to know if my order went through. Sloppy and stressful they just keep your money for days no compensation just try again. And then it takes your money again. I won’t be ordering subway anymore. They don’t give a crap about...