Firehouse Subs Boulevard Shoppes — Restaurant in Jefferson City

So very disappointed!!! I just returned home from picking up a large Steak & Cheese sub from our local Firehouse Subs here in Jefferson City, MO. Cost was $9.75 for this sammich! I had high hopes. I ordered it on wheat with sautéed onions, green peppers & mushrooms & no mayo or sauces. I figured a decent steak and cheese has plenty of flavor from that delicious grilled steak, cheese & veggies, right? Wrong! Lol 1st bite in I knew this sub wasn't going to taste like a good restaurant steak & cheese. While the meat was plentiful, it was bland as could be. No real seasoning or juicy grilled flavor. Just generic old plain roast beef slices. Tons of onions and green peppers, maybe too many. The green peppers were raw and not sautéed at all. The wheat bread was soggy even with no sauces and tasted very "blah" like Subway bread. Worst though was the fact that i could barely recognize ANY cheese on this sandwich!?! Seriously, I took each half apart and carefully inspected lol No cheese on either side of the bread, no cheese attached to any of the meat pieces, and maybe barely just a hint of something white and slightly stringy among an area of onions here and there. Even at that, still not sure whatever I saw qualified as cheese lol How in the world Firehouse Subs could name a sandwich Steak & Cheese and not have cheese one could see or taste is beyond me! I didn't feel like driving all the way back into town over 15 min away to try and complain/return the sandwich. In fact, I wouldn't want them to make me a replacement. I highly recommend JC Sub Shop over this Sub chain. It's local & they always use a nice big blend of melty gooey cheeses on their subs. As far as steak and cheese, Spectators has an amazing one. Bones downtown does as well. And no more expensive than $10 and you'll get some home fries with it as well. Sorry Firehouse, but for the money I thought your food...

Hateeeee to do this. But yall that was something yesterday. I placed an online order for pickup at 2:15, no big deal I ran some errands to wait. I came in around 2:18ish and was told sorry, the pickup time was at 2:15 but we’re running behind. No problem I said and got my drink at sat down. Fast forward to 2:35, my food wasn’t ready yet, but an employee had been running around the counter and having the entire team look for her headphones. Once she gave up and everyone’s back was turned looking, she hit that front register, snatched 2 fat cookies from the basket, shoved them in her pants and said eh, let me know if you find em and walked out. Y’all can watch cameras, that killlllled me lol. “2:35” Thennnn, my food I think was still in the process but the manager couldn’t make it. His eyes were too focused on watching the pro bowl games on tv for a good few minutes at a time, so my sandwich was a little cold by the time I got it. So yeah, what I got from my experience was show up about 20-30 minutes after the pickup time, the employees lovvvvee dem cookies and will do anything to get one, and that if there’s something on TV at the same time as your food is being made, you won’t get it for a minute. Hope she found her headphones, or if she had them all along I hope those cookies...

First and foremost when we walked in the door the young man who was the manager there immediately told the girl in the back to call the police on us. He neglected to even ask or inquire whatsoever if my dog was a service animal didn't ask me anything didn't say anything to me was immediately going to call the police thankfully I read lips. Never asked me never said a word. Secondly he waited until we got our food and came to the table and ordered my daughter to either put on a different shirt or leave the store. He said the word on her shirt was offensive. Number two that is censorship and it's illegal freedom of speech is allowed everywhere. Number three he had no business trying to enforce a dress code on a store that does not have one. I found him to be rude and nasty and I will never visit that store again. If this is the example of what Firehouse Subs is then they don't need my money or m y business!!! Their employees should be informed of the Ada rule on service animals. I do not recommend this...