The food was ok but the service is really horrible. Itās not worth it. During our first experience we ordered and after an hour of waiting, I got up and asked if we could even at the very least get our drinks, it had been an entire hour and the place was not busy at all. People around us that came after weāre getting the food so I asked and only then the waiter informed us that they donāt have what we asked for. We left hungry after an hour of just waiting there. We swore this place off because they donāt have the courtesy of communicating but a few days later other friends has gone there and asked if we could join, we gave the place a second change and it was equally bad. The owner is really rude and accused us of not wanting to pay after we just asked about how the bill was calculated so we could split it. I called her out and asked her not to be rude to us and she kept at it. It was ridiculous that the owner of a business would feel like they can just treat people like that.
I think that common courtesy lacks in this business and my advice is support other places that will at least treat you with respect. The food is not worth the...
Ā Ā Ā Read moreIt was terrible! Iām from Peru and my ecuatorians friends were so excited to try their food but the experience was so bad and rude! The service was awful, the girl who works as a server was unhelpful and she was so annoyed about what we want to eat. I ask for a chicken breast and she said you canāt choose, so I said Iām going to choose another dish and she said I canāt delete this dish cause you already order and we were like you just starting, she just said you should know what you want because I gave you enough time. I really wanted to leave this restaurant but for respect to my friends, I didnāt. So rude! Missing extra rice, she charge it us and when I told her that we didnāt get it. She said I canāt avoid it, here is your money, the way how she said that was rude. The price: we donāt have problems about the price but in the menu appears a price and in the check another price. The server just said I donāt know the prices, the owner put those prices, and she looked at us like you will pay or not. We paid a service charge 15%, but Iām sorry. They donāt deserve it. The worst service everrrrr. Thereās better restaurants...
Ā Ā Ā Read moreThere has been a complete downgrade here. Not even a year ago did I come here and there is a big difference.
Usually, I would walk in and sit down, and just a few minutes in and I would receive a menu and a glass of water. Now, I walk in and wait, and I have to call over one of three waiters for attention.
People are left waiting for 5-10 minutes expecting service, and you end up having to call them over.
Enough of that. On to the food.
Before, youād pay $14 for a Pechuga Apanada and youād get that. A decent Pechuga Apanada, with beans, rice, fried, and a meh salad, but pay the same price and you get less rice, a chicken breast almost the same thickness as skirt steak, with little flavor, fries that have somehow lessened in quality, and the same salad. All of that for $14? That is not worth it. Not at all.
All in all, the experience is not the same as it was before. Would...
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