McDonald's — Restaurant in Jeffersonville

(5 star review a year ago) I got what I wanted out of this McDonalds, which was a s* ton of Sweet and Sour Sauce ayyyyyyyyy.

6/12/2023 Update: I changed it to four stars for a reason. Their curb-side pick-up is okay to good, but not great. 8/10 times, good service! My lord, the other 2 times, wait of 20+ minutes, one time which was busy (which the manager apologized for) the second time absolutely not busy. Service at this restaurant TOTALLY depends on who is working.

Also, they didn't bring the food out the second time because they said I ordered it through drive through, which was not correct because the app asked for my curbside pick-up number.

All in all, this is a good (but not great location). I just personally prefer the one off Eastern in Clarksville.

6/17/23 - Knocked a star off the atmosphere rating because when one of the workers at 9.05 (not the shorter girl with pigtails or the young says, "Can I get y'all to order off the kiosk?" when it's busy, I suddenly don't feel like I'm Mcloving it anymore.

7/29/23 - Drive Thru - If you got this far, you may be wondering, why am I still coming here. Good question. Only had time enough to go here. They had me pull up to the second window, and after about 6-7 minutes passed, they finally remembered I was there, asked what I ordered, I repeated verbatim, and they gave me the wrong sandwich. Ran back to get the correct one, which they gave to...

Update: As is typical this restaurant was great for the first few months and has quickly gone downhill. The food quality and customer service have seen a great reduction.

McDonald's was supposed to have free medium fries for National Fry day. They make you download an app, which I did I get here and try to use the deal from the app and the person at the window says the code won't work and I had them try it on my phone and they couldn't get the code to pull up correctly. If you are going to advertise something like that in a national newspaper like the USA Today you should make the deal accessible to everyone and not make it dependent on an app that clearly has bugs.

I asked to speak to the manager, and they were no help.

It is great to have a McDonald's in downtown Jeffersonville again after all these years of not having one since the location on Court Avenue was demolished. I was impressed with the fast drive true experience. Their customer service was the best I have had in quite sometime. I was also impressed that they had a working milkshake machine, which is rarely the case at other locations. They definitely seem to have their act together for only being open less than a week. We will definitely be back. The medium shamrock shakes that we got were delicious. I know they probably won't but I wish they would make those a...

Went to pick up an order in the drive thru and asked to get an ice water. I pull up to get my orders and was given my water and I left as one would. The employee working the drive thru (this was around 11:45pm on a Sunday night) yelled at me as I almost left the property all because I apparently needed to pay .10 cents, that’s right, a dime. First off I wasn’t made aware that I would be charged and second, I was handed everything and was not told while I was at the window that I had to pay for anything.

I was not happy that I was yelled at while there were at least 10 cars behind me. Holding up a line for a dime? Really?

An employee came out and I expressed my frustration over being yelled at for a dime. This employee decided to argue back with me and then in turn yell at me as well, all still holding up a massive line of other customers. She threw my change in my hand and walked away and said it was too bad that my change dropped on the ground. She didn’t even offer to pick it up so I had to open my door and bend over with my bad back to pick it up off the ground.

I cannot believe that they decided to act this way towards me all over a dime. Is this really how your employees should be treating a customer all over a water? Let alone even charging people money to begin with? Are we...