Portillo's Joliet - reviews,open hours,photo spots, things to do | WanderBoat AI Trip Planner

I went through the drive thru today, I had a great experience! I am a fan of Portillo’s as many are and I was hesitant about this new pickup/delivery location. I have nothing negative to say. The nice woman who took my order, Stephanie, was very friendly and helpful. I wanted to customize a sandwich and it was pretty pricy with the add ons, she explained what I wanted was similar to one that is available on the menu and cheaper because you don’t pay extra for add ons. After getting help with my order we waited for our food. It was relatively quick, what would be expected for fresh customized food, while waiting my impatient son and I were greeted by the gentleman that was giving customers their food, Dre. He was friendly and my 5 year old asked him lots of questions and just talked his ear off. He didn’t once seem annoyed or ignore him like many would. He continued to deliver food to others while giving my son stickers and a hat and just making his wait and mine MUCH more pleasant! I really felt they went above and beyond to ensure we had a good experience. Once we received our food it was all correct and everything tasted great! I would definitely return and recommend this location based on the EXCEPTIONAL service we received!

KareenKareen

00

My youngest son and I went here (drive thru) on a Saturday night. We ordered two spicy chicken sandwiches, two large fries, and a cheeseburger. What we received were two chicken sandwiches, two heavily salted fries (that went to the garbage), and bun with cheese and other condiments. Yes, there was no burger patty (please see the image enclosed there’s absolutely no evidence of a hot burger patty touching anything). I couldn’t believe it. Imagine telling your 8yrs old child he had no burger or none of the fries were edible. I called the restaurant. The young lady who answered the phone could care less about the fries being too salty and said they’ll refund the cheeseburgers cost (haven’t received credit yet probably have to callback). Absolutely, no other apology nor compensation for the inconvenience. Unbelievable, unappreciated, and unacceptable especially for Portillos.

Veronica HowardVeronica Howard

50

Drive Thru Order: Pulled up, our order was promptly taken by the drive thru guy who was welcoming and friendly. We got our food and parked to eat. We unpacked the bags...which were oddly stapled together. There were no spoons for our Chili and Chicken Noodle soup, 1st 🚩. Opened the "Tamale"...the masa, if you want to call it that, was still uncooked and basically corn mush, 2nd 🚩. We unwraped the hot dog. Good thing there was 2, because they were like miniture, kids dogs, 3rd 🚩. We really wanted to like this place but it just seemed like there were more cons than pros. The pro, being the Burger. That was an amazing burger. If we try again, we'll stick to the burgers!

Buddo HoodBuddo Hood

00

Im from chicago and this felt so forced and over hyped just to scam these people. Underfilled, cold, stale fries! Dry beef. Dip not even suggested. Burger good, but still average. individual taking my order seemed so annoyed while he blocked my view of the menu. My bill for just these two meals was about $33 and im sad i had so much regret in deciding to try this place out. Also, the giardiniera container the smallest 3rd of a sauce cup was so disresoectful as it held about 6 individual components of whats giardiniera is with some oil. I recommend the drinks, or go down to mcdonalds for some coka-cola from those tanks.

Kenny SaezKenny Saez

70

I ordered a big beef and there was barely any meat, the meat looked pink and uncooked and there was a piece of hair in it. I called and spoke with the manager Jesse who offered them to make me a new 1 if I came back but why would I want a repeat of this?? He offered a refund which I'm still waiting on but I've never had this happen at portillos and honestly it turned me off completely. I would've liked to hear there would be training and they'll make sure everyone has on hairnets so this doesn't happen to anyone again. He didn't really seem to care much about the business succeeding.

MONIQUE MYLESMONIQUE MYLES

40