Pizza Ranch — Restaurant in Joplin

Visited today hoping they had been in business here long enough to have gotten it together. It was off to a rocky start when they first opened and have clearly only gone downhill from there. Honestly, I wanted a refund! Seriously! And I and everyone else deserved one. There were 7 customers when my husband and I arrived. I'm not a fried chicken lover so I went for pizza but what was there was sparce and cold so I got a salad while waiting for fresh pizza. Well, that didn't actually happen. After eating my salad I went back up for fresh pizza but what I found was 2 cold slices in the entire buffet line, other customers waiting with plates in hand and the cashier taking yet more people's money, taking special orders for pizza, all while 4 fresh pizzas were sitting in the window growing cold waiting to be put out! It wasn't until she started taking more customers money and I told them that I hope they didn't want pizza as it's been empty that the girl finally put the pizzas on the buffet! Of course by then, she had taken so many more customers in that the few pizzas were immediately taken up and the buffet empty again and with customers just standing there waiting with there plates, busying themselves with salad and complaining at every table. Zero excuse for business to be ran this way. PIZZA Ranch is the name for Pete's sake. Poor management doesn't even scratch the service. I'll also add that the tables were dirty, the silverware...dirty AND there was a stack of plates customers had started of dirty plates from the "clean" plate area. I added my first plate there as well as my "clean" plate had dried food on it. The photos below are from the second time of no food on the buffet. A better value is Cee Cee's pizza buffet or...

We had scheduled a birthday party here at 12:30 on a Saturday for our 7 year old a few weeks in advanced. Upon arriving, they did not have the room decorated in the red and yellow like they had offered to. The party room did not even have our correct last name outside the door and the floor inside the party room had pieces of food, candy, and other random trash all over the floors. One staff member came in and slightly decorated after we brought it up to the attention of the employees. I will say that the pizza itself was extremely good and we had no issues with the quality of it. We never had a party host for the duration of our party time like the package included. We had to ask multiple staff members for plates, cups, forks, etc. They also did not have the arcade cards ready for us so we not only had to ask for those (they were included in our party package) but they took almost 45 minutes to even be handed to us so the kiddos could go play. No one ever checked on us throughout the duration of our party and we were left constantly having to seek out an employee to help us. Some of the games were broken too which wasn't ideal but the kids still seemed to have fun. I wish we had a better experience here, but I think the biggest takeaway were the employees not doing what they were supposed to. I don't think we will ever re-book a birthday party here it was honestly really disappointing that the birthday party was such a mess cause of the lack of a party host, the lack of the staff being prepared, and the staff not being readily available for us to find for help. DO BETTER, not worth over $300 for a dirty room and nothing ready for us. I do not feel bad leaving our trash in that room since it could not be cleaned for...

Overall it was a pleasant and fun experience. Me and my 8 year old son went. They wasn't busy considering it was around 130 Saturday afternoon. But I was glad they wasn't. The pizza was good they could have had a bigger selection, but when asked to make something they was happy to make it, however the buzzer they gave me did not work so I never knew when the pizza was ready. So after playing games with my son while waiting I stopped in to tell them as we was about to leave they told me it had been made and was put on buffet due to them thinking we had left, but offered to remake it and send it with us which was very nice of them they didn't have to do that but I sure wasn't going to say no 😂. So shout out to Alecia (I think that's her name) she went above and beyond to make sure we left happy, as well as the shorter dark complected girl at the counter. I also liked how the drink came with the price of the buffet.

As far as the game room, Ayden had a blast. They have a bigger selection of games compared to the other pizza place with a game room that is on range line. And a rather larger selection of games. But a few of the games was not working which was kind of a bummer. Ayden said he liked that the games only took a few tickets to play, they paid out an ok amount of prizes tickets in return.

So I would give them a 5 for service and fun. But a 3.5 - 4 on food only because they really need to get pasta and sauce on their buffet and they need better cheese sticks. And maybe cinn rolls or brownies on buffet... But we would recommend and definitely...