The Home Depot — Local services in Joplin

I am highly disappointed in Home Depot. I have been waiting over 2 months for a product. That the manufacturer has said is in stock. We even called the manufacturer ourselves to verify it was in stock (because the customer service rep we talked to told us to call). I totally understand the pandemic. But, I can't just let this slide. Because we placed the order April 14. Here it is June 10. Still no correspondence from Home Depot (unless WE call them) about our order. It was first supposed to be delivered last month on the 20th. Then HOME DEPOT rescheduled, not us because they claimed they lost the order. They rescheduled and informed us it was lost due to a system glitch, only after we called asking where our product was. So, here comes this month. It is supposed to be delivered tomorrow. We called today to get some sort of confirmation. They have us the typical messages of we would get a call. Well, we never did last month. So, we insisted on answers. Well, apparently we are not getting this product again this month. We were on the phone with a supervisor named Judy whom hung up on us (we were not being rude) we had actually came to an agreement of getting some compensation for all of this and she was trying to get our product for us, but she hung up and has yet to call back. So, we called back. We talked to yet another rep. They said it would be rescheduled for July (so we are waiting yet ANOTHER month because of them, not us!). They also said they would send us a gift card through e-mail for $175 (for our frustration, this isn't even half of what the order cost us). However, we never received that e-mail either. So, who did they send that e-mail to, because it certainly wasn't us. They have our e-mail, because it is what we used when making our online order. This is ridiculous. I looked through many other vendors before choosing Home Depot to do business with. Then your company wants to jerk me around. I am already in contact with the AG office here in Missouri. They have my complaint. I am also contacting the BBB. You can't just take somebody's money and not communicate anything with them. Please make this right, I just want my product that I...

It was not good from the moment I entered the store. After this experience I'm glad I do the vast majority of my home improvement shopping at Lowe's. The first thing that was totally lacking was the customer service. I walked the racetrack three times before a vendor asked if I needed help. The racetrack is the four major isles that run around the store in a box shape. I passed 18 employees three times and not one of them asked if I needed anything. Then when I actually went and found an employee she was a great help. That is until what she told me to do, which in essence is nothing more than a store to store transfer of a product that the Joplin store was out of, the employee escorted me to the service desk for assistance to finish the transaction. Then as in true Home Depot fashion the story changed, we can't do that. We can't do store to store transfers since Covid. Really Covid?? It's here to stay so quit using that as an excuse. Then the store manager showed up and nothing but excuses as to how there was nothing she could do. I'm surprised that that chain has survived with their lack of customer service and completely no offers to fix or even try something to help a customer. So again the Joplin Home Depot proves why Lowe's is the place to buy from. Home Depot is nothing but a waste of time. I suppose I can't be upset with the lack of customer service from the floor employees when the store manager was the worst of them all. Nothing but excuses. So Lowe's for me and hopefully all of you...

Their website inventory is not consistent with store inventory. The service desk seemed too interested in herding the customers through because they were busy as opposed to listening to the customer and trying to resolve their issue (older couple just wanted a printed copy of their online receipt when they picked up their damaged order they had to load by themselves.

I couldn't curbside pickup because they didn't fulfill my order and I had to do it in 2 transactions. This removed my $44 quantity discount because they only picked 7 of 11 on my original transaction. Within 20 minutes of receiving notification of the order being ready for pickup I placed another order for the remaining 4 units.

When I arrived to pick up my orders, I asked for the discount. She called to get someone to bring the orders up from where ever they were holding them. I asked for the discount onSales associate walked out of area without a word. Another associate came up and asked what I needed, and I said she just left. When she returned with the orders that someone else was pulling both carts (?) she stated she couldn't do the discount...return 7 units and 4 units then sale for 11 units? Turned into big ordeal for no reason but bottom line...shop local store with better quality, selection and customer service not...