Royal Siam Cuisine Thai Restaurant — Restaurant in Joshua Tree

My family and I have been coming here for years the food is pretty good for a small town. But recently I have been extremely disappointed with the customer service, which is a shame because I used to really like these people. But I'm guessing since the area has been increasingly popular then they feel they can afford to not be as accommodating as they once were. They have increased prices while removing items. All the years I've come here I have always ordered the same thing, pad thai. The past 2 times I ate here my Pad Thai did not come with rice where it always had before. I ordered to go this last time and no rice again so I asked about it and the woman told me when you order to go it does not come with rice(and that it never has) and that you have to pay $1 more if you do want it, but it's free when you dine in? (even though it didn't come with the last time I dined in) I left confused. So I called back just to get a better understanding. The woman acted very irritated that I called and asked about rice (I know it's just rice, but that's how my order came all the times before, I like the rice with my food and now all the sudden it's not there) and I have to pay $1 more to have them scoop it into the box? The woman then told me in a raised voice that rice never comes with a to go order. I told her it has always come with it before and she said she was going to find out who is giving people rice and it will be dealt with. I told her that is ridiculous it's rice, it's cheap why make such a big deal over it? Then she told me she didn't know why I was "attacking" here over rice. I could not believe she said that to me and she was talking so loud that I'm sure everyone in the restaurant heard her(this was the younger woman That works there). It makes me sick to see this from these people. Whenever I come here I tip them very well and clean up after myself to make their job a little easier. I even tip $3-5 on my to go orders! So to be treated that way over some rice is amazing to me and I will never go back...

First of all food tasted good. Everything after that lacked. I ordered a number 38 and she thought I said three which was dumplings. They came to the table but I thought it came with the mail so we ate them and I was starving but she refused to say she was wrong and that she swore that’s what she heard was number three I told her no it was 38. My husband heard me too. Anyways we paid for the dumplings because we did eat them but I really think she should’ve gave me a discount on them because it was her fault for not listening, but oh well . She said she didn’t charge me for the rice on the meal that I did originally order finally came 20 minutes later after my husband had already eaten but the rice was only one dollar so that’s what was taken off the bill, then you serve your own water if that’s what you want to drink you have to go up and get it yourself and all the food comes in to go containers so you’re eating out of plastic not on dishes so they’re not doing dishes, and I have to get up to get my own drink, so there’s no service she didn’t even come back to check on us so needless to say I gave her minimal tip. A tip is for service, which we did clearly not get. And the atmosphere forget about it. It’s disgusting it’s old dated no music. Super quiet. Sounds like you’re in a library. It feels weird to talk to somebody because everybody can hear everything. There’s no atmosphere at all and all the curtains were closed so there wasn’t much light and the heater was set at 62. It was freezing in there and it was $40 for both of us. I’m so disgusted with eating out anymore you pay so much and get so little back. I recommend taking it to go and it does have a B rating which we noticed on...

There was nowhere to find a current menu so I've uploaded the pictures. When I called, the lady said we don't have our menu online, just come in. I wanted to order take out. So she said, just tell me the Thai food you like, we have most. I didn't like that so she said look at the old menus online, it's 90% accurate. Two of the things I wanted (wontons and satay) were no longer on the menu. So I went in to place my order and...wait...and wait...so I could take the takeout. Good times.

The ambiance is nothing to share. Block walls and panel drop ceiling remind me of the elementary school I went to. Non-matching, random light fixtures remind me of a grandparents home where they liked (for look or price) the fixtures and just randomly placed them with no care for the environment.

If there is any other Thai choice in the area, I will try it next time.

(Please note, takeout experience which I know can reduce quality) Just had to update my review from 2 stars to 1 after eating the food. I thought no way I'd have to reduce to a 2, Thai food is usually "pretty good". Wow, this place really leans into the IDGAF mentality. Ordered a few things and none of it was great. The only thing they do well is add spice which I guess is to cover the flavorless food they serve. I took pictures of the lack of chicken in the orange chicken. I don't see much chicken and it doesn't really look like chicken. BTW, they mentions it would take longer for the orange chicken...like it was special or something and not from a. Frozen box. We also had drunken noodles, pad see ewe and red curry. The red curry was the only average meal. All the rest was slightly below...