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Joshua Tree Saloon

61835 29 Palms Hwy, Joshua Tree, CA 92252
4.2(1.9K)
Closed
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Phone
(760) 366-2250
Website
joshuatreesaloon.com
Open hoursSee all hours
Thu11 AM - 11 PMClosed

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Alin GoldmanAlin Goldman
Date of visit: March 28, 9:00 PM I arrived at the restaurant with my service dog, who is a small, fully trained 8-pound dog that has been working with me for over four years. She is specifically trained to remain calm and still inside a secured backpack attached to my back, as part of a medical and emotional support routine that is essential to my mental health. Unfortunately, the hostess — a blonde woman with light eyes — refused to allow me to sit indoors unless I placed the dog on the ground, even after I calmly explained multiple times that this is not something my service dog is trained or able to do. I explained my emotional condition and the importance of having my dog physically attached to me, as she’s been trained to do for years. Instead of offering understanding or support, the hostess dismissed everything I shared and caused me to have a full-blown anxiety attack right there at the entrance. It truly felt like she intentionally wanted to make things harder for me — perhaps because I resembled her in appearance, or for some other personal reason — but regardless, it was incredibly upsetting and unnecessary. I want to emphasize that I had originally planned to leave a positive review and even share this place on social media. Sadly, this experience left me extremely disappointed, all because one staff member chose not to show compassion or professionalism. I chose not to escalate or involve authorities to avoid ruining my entire trip — but I truly hope this feedback is taken seriously, as no guest should be made to feel ashamed or triggered in such a vulnerable moment. This is not the way to treat a customer, especially one with a documented emotional support need.
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Reviews of Joshua Tree Saloon

4.2(1,920)
avatar
1.0
1y

Warning: Male staff disregard female safety. My family of 8 visited the Saloon for my dad's 60th birthday, excited by good reviews. Two of my sisters, who are vegan, brought their own meals since the Saloon lacks vegan options. We had a few drinks and enjoyed some music before being seated for dinner. The waitress, who was very nice, politely informed my sisters that outside food wasn’t allowed, but they could eat in the patio area. The remaining 6 of us stayed inside in the dining/bar...

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1.0
1y

Okay so we got here and parked in the front, but the front is not really the front, right. So we walked to where the entrance should be and a random stranger told us the entrance is further back and pointed a direction we followed which was really confusing. There were no clearly marked signs so it was like umm a movie I guess. A labyrinth movie. So we get to the "entrance" which is outdoor seating and its freezing out and no servers anywhere to be seen. I ask a random stranger who was...

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1.0
1y

Decided to have dinner here tonight. We were seated right away and our waitress, Alicia came right over to ask if we were ready to order. I ordered a drink and said we still needed a few minutes to look at the menu. Alicia then said something I didn't hear so I asked her to repeat herself. That's when the attitude started and it went downhill from there. When I was able to hear her after she repeated she needed a credit card to open a tab. I was a little confused and told her we would be...

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