The Dez — Restaurant in Joshua Tree

Horrific Accusatory Combative Heartless Staff

Allison V, Sabrina along with Derek that are the staff at this coffee shop treated me like I was a stealing criminal in front of my children & other consumers. I stepped inside with my two toddlers and two ladies, after four people walked out. As I was standing inside with my two girls, I began to put their sweaters on, it was a chilly day. My husband had just passed me their jackets that he grabbed from our truck. The male employee Derek starts screaming, "4 at a time and the rest need to get outside." My husband left immediately to be respectful of their rules. It was understandable, it's a tiny place. I asked Derek if it's okay to finish putting my daughter's sweaters on. Derek said, "yes, after you do that YOU can pay for the merchandise YOU stole." I looked up at him and said, what are you talking about? Derek along with others continued falsely accusing me saying I stole water. I said I have no idea what you're talking about. I'm trying to put their sweaters on to get outside & even offered for them to search my bag to prove a point. Allison started screaming again at me to get outside dismissing me, harshly hushing me up, & wouldn't let me get an answer as to why I was being accused. She wouldn't let me ask questions in my defensive & continued demanding me to get out dismissing me. The fridge was never once opened. If they had checked camera footage they would have seen what a damaging accusation was made. I told my daughters to go standby the water which in my daughter's eyes was the "fridge", because that's where their water was stored. They waited there for 2 seconds as I quickly grabbed their sweaters from my husband at coffee shops door two steps away from their "water fridge" & began putting their sweaters on them. I have no clue what was going through that employees mind. Any of their minds for that matter. It is bizarre considering my two arms were being used to put my daughter's sweaters on their bodies. I don't have a 3rd or 4th arm/hand to open the fridge door & steal a water. I'm not an octopus or a magician. It wasn't physically possible for me to do what I was being slandered for. That's why i'm flabbergasted, hurt, & really don't know what gave them that impression. I'm in shock they started yelling, screaming, & accusing me in front of others customers, & my children. Along with treating me poorly telling me to get outside when I quite literally had done nothing wrong & had stolen nothing. When I called to get the owners name I hung up & was going to wait, but then Sabrina the supervisor calls my phone back & I answer to her yelling & harassing me at the top of her lungs adding in threats. I will press charges. She refused to give me the owner of the coffee shops information. I called the police & made them aware of what transpired. I will be taking further legal action for the defamation mistreatment I endured on Easter Sunday in front of my children. The slander & false accusation I received from this place was extreme when they had no reasonable trustworthy information, or be sufficient, in themselves, to affirm a belief, that a crime was being committed. They were heartless, delusional, unprofessional, & disrespectful people. You do not want to support a place like this. They lack morals and ethics. Most importantly common decency and kindness. The fact that they accused someone of stealing that they had no proof of stealing is beyond me. This place should be shut down if they don't replace the staff. What a sad vile environment to have in such a beautiful town.

I'm genuinely curious to see the character of the owner.

They handled and misjudged the situation to the highest extremity for no reason & were proof-less. I hope they feel remorse for the emotional distress they caused from their foul behavior.

It's UNACCEPTABLE!

In a world where you can be...

The Dez was pretty packed today. They have a very clear sign on the door about only having 4 people in at a time. When my friend and I went in to order, there were woman holding up the flow by indecision and I could see the frustration growing with the staff who were slammed with orders and trying to keep the movement going for others. A lot of people kept trying to come in and disregarding the sign on the door. As a customer, I felt a lot of empathy for the folks behind the counter. I have a lot of respect for the service industry. When it was my turn, I made my order thorough and concise with some humane kindness, and made my way out the door. I wish I got the name of the guy who's working behind the counter today, because he was absolutely incredible with kind eyes. He came around the counter and outside just to deliver me my drink personally. SO TOUCHING! I was touched. Honored. Flattered. This is the heart of humanity right here and something I uphold highly. I'm not from here and only visiting for a short time, but I tell you what, The Dez is on my map for everytime I come back. I'd give more stars than 5 if Google would let me. My entire group of 6 talked about the amazement of the entire staff when we all left. Praises due to y'all. Keep doing what you're doing and putting the goodness out there. Until next...

I am already a regular at this spot because it usually pulls the best espresso in JT, and I love it with their sausage rolls in the morning. But I wanted to post here to give recognition to their catering that was absolutely delicious and a huge hit for a workshop of 20-25 people that was being hosted nearby.

They pulled together a really great vegan and vegetarian selection together with like maybe a weeks notice (my original catering option ran into issues). Not only did we get a solid selection of sammys, but their sides are to die for. The favorites of the group were the couscous and pumpkin bars for sure, but everything dissapeared quickly. It was nice to not have to worry about what to do with leftovers. After a long morning of sitting in a classroom, going for hikes and using their brains the workshop attendees and myself were extremely pleased with the unique, tasty, and thoughtful options the Dez hooked us up with for lunch. On top of that they were extremely friendly, super easy to communicate with, and more flexible than I could have asked for. I cannot recommend them...