McDonald's — Restaurant in Juneau

Updated 2025.05.01. Waited over twelve minutes in the lobby after entering an order at their kiosk for a Sugar-free French vanilla iced coffee. Super slow service for take out. Understaffed or what?

Updated 2025.01.09 Their famous fries are pretty pathetic if you've tasted the world's best fries from Belgium with mayonnaise. Even fries from around Juneau tastes much superior to the fries from McDonalds, limpy, not crispy, they don't offer mayonnaise with their fries.

Their burgers aren't that much better. Burgers from elsewhere in Juneau are also superior to the ones available at McDonalds.

Their iced coffee, especially with their app promotion is a good deal, provided if they get the order right. Some of their staff can't even get the iced coffee order right when requested no ice, what do I see, plenty of ice in the drink.

That goes to poor service, poor quality.

A single hash brown patty goes for USD 2.39 plus tax. Buy a package of ten frozen hash browns from Fred Meyers nearby for under five dollars and cook heat them up yourself in an air fryer anytime for just a fraction of what McDonalds charges during their breakfast hours.

Free WiFi, accepts credit cards.

Updated 2019 McDonald's is open for breakfast at 0500, though the hash brown was not hot, was cold by the time I got it home. Breakfast meal available for under six dollars. Their fries are pathetic, limpy, not crispy, not tasty. This is what Americans love? Are you serious? Then Americans don't know what a great fries...

This McDonald's could easily go from being just "Okay" to great if they would just correct two issues: 1)They R A R E L Y fill the French fry container all the way for drive thru orders (see picture below for typical fulfillment of drive thru order of Large fries). 2) They (both staff and management) are also very rude when it comes to giving customers free condiments with their orders.

At nearly every visit the staff is very judgemental and stingy about giving out ketchup upon request. It does not make sense to be so restrictive toward customers who enjoy lots of ketchup on their food simply because they do not like as much ketchup themselves/do not typically use as much ketchup as Americans in their foreign culture, or because they are trying to cut corners in their budget.

Regardless, we believe our payment for the food we order should include the condiments that we like to eat with it. We also believe if we pay for a large fries, we should receive a large fries, and not a medium fries in a large container.

**Update as of February 2017: The ketchup issue is getting better however the Fry fulfillment problem remains the same, which is worse, because we pay for fries and are not receiving our money's worth...

You know dudes & dudettes my friend told me this place may have good food but the service is wack one of the employees rip him off on his change money💵 he gave them a $100 to get two meals for him and his Dad and they gave him back was only $3 knowing his recipe says it was supposed to be a $58 but my friend thinks he got rip off by one of the employees that pull a fast one on him and this place may have good food going on in there but the employees needs to be question on the way they work in there and they do things in there as well and be watch on there change work on the money💵 they gave back to the people and chances it happen to the people in Juneau Alaska that it happen to them management better do there job better with there employees or no one will not go back there again for anything and not to mention lose the people prospective's and respects on there idea💡 of work now don't you think so dudes &...