Sacred Grounds Cafe — Restaurant in Juneau

Customer service and drink consistency could use a bit of work, but overall the place has a nice vibe to it. It would be much better if you could get the staff to open their doors on time. I counted 8 people walk away the other morning because the girl working inside didn't unlock the front door. Finally, Melissa, another employee who was on crutches at the time, went over and opened the door and started greeting the people waiting...half an hour after the shop was supposed to be open. It could be a fluke, but it seems pretty bad to me when someone on crutches, that's not even scheduled to be working that day, has to hobble over and struggle to do your job for you. Nice Job Melissa! Hire more...

The “baristas” actually recommended that “I get nothing with espresso in it because the espresso grinder wasn’t accurate.” Okay so you can adjust the grind or it was a poor excuse because they clearly already cleaned all three group heads on the espresso machine. I asked for a drip then since I was recommended no espresso… no drip coffee was prepared either. I was actually offered a pre-made drip coffee sitting on the counter behind them that “I made for my brother but I guess you can have it” I will not take an old coffee that I didn’t see be poured. so how was the coffee at this cafe? I don’t know I’ll have to take someone else’s word for it as coffee at this cafe was...

I came in at 7:00 to get coffee and a breakfast sandwich. I was told the cook wouldn't be there for a half hour. I ordered a coffee and waited. After a half hour I ordered a sandwich and sat down and waited. After 15 minutes I came back to ask what happened to the sandwich. It was sitting on the shelf getting cold. No one called me to pick it up nor did they deliver it to me. No apology. No compensation. Worst of all, they already got their tip as you have to add a tip when you pay up front. The coffee was okay. The sandwich was tasty (would have been nicer to eat it fresh) so I'll give two stars. They really need to improve customer experience. I...