Arby's — Restaurant in Kannapolis

-1 for the wait -1 for dirty dining room

It only took 7 min or so from the time I walked in to get my order, but at least 4 of those minutes were spent standing waiting to place my order. I only had one order in front of me, but instead of taking my order right after theirs, the cashier went back to putting together drive-thru orders without even acknowledging that I was there. An "I'll be with you in a minute" or a "Hold on a second" is so much better than just turning around and doing something else. I understand that this is likely done to make their carry-out times look better, but it is a great way to annoy a thirsty customer who just wants to sit down with a drink and relax while their order is made by forcing them to stand and wait.

As for the dining room, there was nobody sitting in a booth, yet all but one were dirty. Also, the floor desperately needed to be mopped. Regardless of where I walked, I sounded like Squidward due to all the dried soda on the floor.

This didn't really affect my rating, but it is worth noting that they don't have pumps for the sauces; they only offer packets without cups.

I likely won't...

If I could give this place no stars I would. My friend has an allergy to the ingredients in mayo, so naturally she ordered food without mayo. Infact all the sandwiches were ordered without mayo (just in case). And of course upon inspection, there was mayo. An unusual amount just globbed onto my friends sandwich and mayo residue (like someone scraped it off after putting it on) on the other sandwich. Went in to express our discontent, the cashier was very empathetic and polite. She handed the sandwich to the female cook and explained the situation. The female cook turned to the male cook and told him to make another one saying "no mayo SHE COMPLAINED" then turned back to give my friend a nasty look. Not only is this behavior incredibly rude, the attitude was uncalled for. Had she simply made the sandwich correctly in the first place our return inside wouldn't have been necessary. And I hope this gets around fast enough to provide insight into the poor staffing this facility has- well how poorly they staffed this particular...

When I got there, there was literally no other patrons. The inside and drive through were both empty, but for some reason I still had to wait at the speaker for about 3-4 minutes before finally being able to place my order. Ordered a large combo, wanted to substitute the drink for a shake and was told the shake would have to be a small and I could not pay to upsize it which I know for a fact I have done at other locations. So I had to purchase the shake separately. Pull around to the window and no one is there. I wait another few minutes for someone to finally show up to the window, take my payment and then had to wait about another 10 minutes just to get my food which is unacceptable considering I was the only one there when I arrived. By the time I left there were 4-5 more cars behind me. Food is about as good as any other Arby's but the service was just slow and awful. I'm being generous with the 2nd star but I doubt I'll ever...