Gram & Dun — Restaurant in Kansas City

My husband and I came here for the first time a few years ago with some friends and had an amazing time and have been wanting to come back for awhile!

My husband made reservations for Labor Day weekend so we came by for Sunday dinner to celebrate my work promotion! He was told over the phone that our table would be decorated but we showed up and the hostess said they don't do that and that we would be provided a complimentary celebratory dessert only. Our waitress was nice but missed the mark overall.

The Good -Seated promptly in a great spot in the corner of the restaurant and the ambience was great! -the drinks were STRONG! We ordered the Old Fashioned and Lavender Brown. Highly recommend. -Shrimp appetizer: didn't catch the name but it's not listed on their menu online. Super good!

The Bad -the food was not good. We ordered the Hanger steak and the Creamy Garlic Tortelloni with the Mac & cheese and truffle potatoes. All of our food came out cold as if it was just sitting there under the heat lamp. We sent back the food and they brought it back after they reheated it instead of making it fresh. Very disappointed. I added chicken and it tasted dry and hard. A restaurant of this caliber should not be reheating food in the microwave and sending it back to the customer. -we ordered the molten chocolate cake for dessert which was good but very small. Portion size was for 1 person. It never had a celebration message on it and we were charged for it. When we asked about this on the bill our server told us that the celebration dessert was a special dessert and that we were supposed to ask for it?? We had no idea and thought it implied since my husband called ahead of time and asked for it. Very disappointed in this as well. -we ordered a dessert drink but it never came out. We ended up cancelling it and our server brought it out anyways and we sent it back. She still forgot to remove it from the check.

Overall we spent over $200+ and were very disappointed. I wish we went to Ocean Prime or Eddie V's instead but we wanted to try something different. Head over there if you are celebrating any type of occasion because they will definitely treat...

Went in the front door with a group of 6 of us wanting to eat brunch. The front hostess (younger, larger black girl) acted like we were an inconvenience to her. We explained that we wanted to sit outside and she said there was a wait for all tables. The inside of the restaurant was mostly empty, more than half of the tables outside were empty (several dirty so they hadn’t been cleaned off in a timely manner) and there was absolutely no one waiting around in the entrance or near the bar for a table). I walked around checked. The hostess was rude so we walked out and found an empty table and sat down. The server was glad to have us as it had been slow he said (wait what about the long wait list and people standing around 🙄). Then the hostess tattle tails that we sat down without her walking us to a table and the even ruder manager with a very strange sounding accent proceeds to tell us we cannot eat brunch there bc we didn’t allow the hostess to sit us. He wasn’t nice about it at all as if it was some huge deal. Again, mostly empty resturant and patio. So we got up and went elsewhere and ate and drank for hours running up a very expensive bill. As a business myself, those are the type of employees I’d never want working for me as they are what cost business owners money. We had money to spend and both the hourly paid hostess and ego inflated manager caused us to spend it elsewhere. If you enjoy rude service than Gram and Dunn is the place to go!!! I’ve eaten there a few times and each time the food is different. It’s never been consistently good. So there’s that as well. Place is run like low quality kitchen. It stinks bc Ive met the owner and he’s wicked nice. Hire some better employees that are team players and that have true customer service skills! Avoid this place like the plaque. My brother also go food poisoning from there in Feb. yuck!...

Really great wait staff, excellent service. The outdoor patio was nice and warm on this cool 43° night. The braised short rib was bad. Braised ribs are usually amazing. This was a dry pot roast. Think dry chicken breast.

I got so excited when the meat fell apart under my fork. It all went downhill as soon as I got a look inside. Tightly packed dry long fibers, tiny stitches of collagen and fat overwhelmed in the rank and file of muscle. This is a cut known as shoulder. Maybe it's still tender? Nope, starting to shrink and lose water and tighten up. Oh well. I've had this before, the cheap cut cooked hard and served dry. At lodges, buffets, truck stops, when mom was making our budget work. I don't recall it being $29 for the experience before. An disappointing miss in what should have been the high point of dinner. 4 stars tells you that this was the only bad thing they served. Everything else was good or excellent. The actual flavor of the "ribs" was great, excellent roast aromatics (onion forward, a winning combo with beef). And I'm sure if you tell them they served you bad ribs they would sort you out. I didn't, only asked for mayo and regret nothing. Just letting you know in case this matters to you.

I keep getting sub par meat in KC for mid/premium prices. Makes me think there's room for a place that serves good beef to clean up. The things that make the difference aren't expensive, they're just process. This was a shoulder labeled as ribs that could have been an excellent burger. I'll bet a lot of people can't articulate the constructive change that prevents this bad outcome. I just did. Please listen. Grade your beef people. You have to eat the losses if you want quality. Why not make it $33 and good every time? You clearly have aptitude, now go for...