Raising Cane's Chicken Fingers — Restaurant in Kansas City

The positive points of this place.. 1) The chicken finger things are juicy and have nice batter. Fluffy-crunchy batter. Something like that. The special sauce is nice, too. 2) The price is very reasonable. 4 fingers + 2 toast + fries + drink = same price as a McDonald's quarter pounder.

Hard to beat the price.

The thing I don't like is the loud music. Why have music so loud? makes it hard for people to have a conversation, which makes people talk loud, which makes the total volume even higher. I never understood why some places do this. So loud it is stressful.

Can't imagine the stress levels of the staff around such loud music for hours.

("But maybe they like the music. So it isn't stressful.") Doesn't work that way. Loud sounds cause stress. The human brain doesn't like loud sounds. Being around loud music -- or loud anything -- causes multiple stress markers. Physiological, psychological, emotional. This is well researched and became an important part of industrial psychology some years back. Having quiet environments is important if the goal is to produce good work and have happy employees.

It's just weird. Don't need to know psychological research to understand this. Turn the music down. Is it a dance bar or a chicken place?

The only thing I can think of is that the corporate policy is to keep music loud to drive people out of the store quickly or to get people to use the drive through. Or maybe to attract people from the hood?

I would come back again...but for the music. Not interested in stressing myself with obnoxiously loud music.

Nope. It's back to McDonald's for me. They play good music from the 70s and 80s, quietly in the background. That corporate organization isn't going to make the mistake of playing obnoxiously loud music.

If you want to eat juicy chicken fingers while feeling like you are actually in a noisy bar, then this will be the ideal...

I have worked in customer service for over 10 years and the level of unprofessionalism I experienced was unlike anything I have ever seen tonight. I ordered 6 chicken fingers with 2 canes sauce thinking it would be cheaper than the Caniac Combo but it ended up being just a dollar cheaper so I asked the kid working the register if I could change it. He told me to hold on and called a manager over, but kept the window open. I heard him say to the manager “ He wants to change something with his order.” and the manager ROLLS HIS EYES at me and goes “ OH MY GOD” and then did something to change the order I guess. I was charged for the Caniac Combo and when I went to the next window the unfriendly girl who handed me my order just said “straws in the bag” and closed the window. I got home (20 miles away) and realized I got no bread, no fries, and no coleslaw even though I was charged for them. I completely understand getting the order wrong because mistakes happen but the level of disrespect I received from a MANAGER over a question (not a demand) is unbelievable. Like I said, I work customer service so I know people are annoying but if you can’t handle that you may need a different job and definitely not be in a position of leadership. I have done a survey one other time for horrible customer service and coincidentally it was this exact location TWO YEARS AGO. I thought I’d give it a try since so much time has passed but apparently nothing...

I always, always go to this Canes because it is close to my job. Today I went and the girl taking my order is rude as he'll. Her name is Naxirah to be exact. She rushes you when taking your order all she says is anything else, anything else like I am disturbing her. I get to the window she said a different amount than what she said on the intercom probably because she is so rude and talking fast not even thinking. So I am getting my change because like I said it was a different amount she closes the window took her more than 2 mins till I knocked on the window. She is talking about me behind the glass "saying this girl had the nerve to knock on my window ummm yes I did knock on the window to get her attention. It's already been 13 mins of me being in the drive thru. Their was only one person in front of me. So she opened the window and said sweetie don't do that! Like excuse me? She definitely needs more customer service skills/experience. Like I said I come here all the time and I do not deserve to be treated that way. Good thing the food is good or I definitely wouldn't be coming back! I tried to even call the manager they put me on hold for more than 3 mins no one never got on the phone I just hung up! It's really irritating and...