Buffalo Wild Wings — Restaurant in Katy

Where do I even begin to start!? The only reason they get a one star is because I can't find a way to rate it lower than 1. The service was piss poor, cleanliness about as clean as a dumpster, and food that was horrible not to mention so cold that I swear it had been sitting there for what seemed like ages.

When you walk in on a Saturday at 7pm get seated immediately at a still dirty table, but then also made to wait 30 mins for someone to even acknowledge that hey people are here that haven't been serviced. So I wave someone down and finally get some drinks at 7:45pm.

8:00pm still waiting for someone to grab my order, the people I'm with are getting hungry and want an appetizer, so yet again I must hunt somebody down

8:50pm No appetizer, no service, no anybody, just people in those stupid jerseys waking around not giving a damn, so once more I prepare for a hunt but this time I'm hunting big game and go looking for a manager. Found this one guy in a black shirt that everyone seemed to be listening to, and so I asked him if he could check on my order. He told me, "hey look we are busy here we have hundreds of orders you are just going to have to be patient." Well damn, I thought 50 min or so for 1, yes 1, appetizer would be sufficient but damn I guess not. We argue, (and damn i wish I got his name, but since he wasn't wearing one I couldn't, but come on think about it I wouldn't want my name associated with BWW either) So after the argument he agreed to check on it, all the while groups of people who got there around 8:45pm are being brought food and drinks and we can't even get an appetizer.

9:30pm I'm guessing after arguing with the manager our server for our section finally appears with the appetizer , and guess what his first question is? Take a gander please.

This idiot asks us what we would like to start off to drink! To drink!? Are you serious man are you just that oblivious to the beers and soda on the table!?

So before he can dart off Good knows where, we get our orders in, or at least try to because when he gets to me he just darts off just as I'm about to tell him what I want to order. So angry that he just ignored me like that I follow him to the little station where there are about 5 or 6 employees just standing back there (found all the Waldos) and I tell him hey man I wasn't done with that order I want such and such right.

10:45pm our food comes out and to no surprise it's not even hot anymore. I mean after an hour of sitting there anything would not be hot anymore. But Yolo right? We eat it anyways, everyone is probably too hungry to care anymore

Essentially for the rest of the night I ended up being our own server because that dude just didn't come back, I refilled everyones drink at the machine, nobody seemed to care that I was back there making drinks, and I got our own bill. Paid, tipped myself for the hard work I put in, and left and for sure we'll never be...

If I could rate it lower I would. Not because of the food but due the the poor service our waitress Madison provided to us during our visit on 05/21/2022. Madison was our waitress that Saturday night, we were out celebrating our newly high school graduate at her “favorite” restaurant. Upon arrival Madison took our drink order it took about 10-15min for her to put in our drink order on the system, we were sitting right behind the computer. After entering our drinks in, it took another 10min for her to get our fountain drinks out. I completely understand if the alcoholic drinks are delayed as they come from the bar but all drinks were brought out at the same time. Madison then took our order, in the middle of one of us ordering she was distracted by the table behind us, immediately stopped for 1-2min then turned back to us asking if she had taken one our attendees order. While our attendee was repeating back the order to her she turned to the next person in our table without acknowledging what our attendee was saying, not even an “I got ya” just completely moved on and turned her back. One our attendees order was wrong, Madison was no where to be found. One of us needed a refill, Madison was no where to be found. Finally she comes around asking if we needed anything, we did not disclose with her food order was wrong as our attendee was almost done with her food, it didn’t matter at this point. We asked for a refill it took her a while for her to bring it out and she just slides it over to the person requesting the drink and walks away. Maybe about 15-20min after someone else needed a refill. Madison was nowhere to be found maybe 10-15 min later she comes out of the restroom rushing to the back end of the restaurant. We waited for her to come around and asked for the long over due refill as some of us were still eating. We ask for our bill at this point because who knows when we will see her again. 10-15min pass by no refills no bill. We watched Madison talk to co-workers and attend other tables. One of us got up to ask someone at the desk if they could get us the bill they said we had to wait for waitress. We saw the manager who greeted us to our table and explained we were waiting for Madison to bring us our refills for over 15min and our bill. Manager apologized, got our bill and to go drinks. Some of us were not done eating but at this point food was cold and we were not planning to wait another 10-15min for...

After 5 chances. I WILL NEVER RETURN TO THIS LOCATION. I do not recommend this location to anyone. First It is very dirty outside and inside. It smells like dirty mop water and vegetables when you walk in. No one is there to greet you. Once they cleaned a booth for us to sit in the seat was still very noticeably dirty with crumbs and various foods. (I wiped it off myself with a napkin) It was not busy and there were dirty empty tables while 3 staff members sat around rolling silverware and having a very inappropriate conversation within ear shot of the guests. Secondly we waited over 20 minutes for waiter that never came while several walked past us. The booth behind was waited on promptly. I requested a manager who looked confused and said "someone just told me to come over here" while looking around pulled a piece of paper and a pen out. He did offer any type of compensation nor did he apologize. He walked off after repeating for the 2nd time that they did not allow outside for or drinks. We had just come from the movies and were finishing the very little bit of slushy left in the cups and were planning to throw them out. He was so very concerned about those cups instead of his customers he walked off to speak to another employee who I thought he was giving our order to. That was not the the case. I then asked for our food to go. After an addition 13 minutes of waiting we decided to leave with the horrible experience the vibe of the night had been killed. Next, I walked up to the counter to tell "Cat" to cancel the order we are just going to leave. She was actually nice and was the only one to offer a apology and asked if I wanted a Manager and I said heck no he made it worse. I wish I caught his name. She then apologized again then asked what happened and what she could do. At that point nothing could be done and wouldn't trust the food would be safe to eat. This is my last and worst experience at this location and strike number 5 . I have gone a few times before and there are usually small issues and cold fries. Also the outside parking lot smells horrible of very very old stale fried chicken. Other locations do not...