CAVA — Restaurant in Katy

Was shorted the free pita that selected with the 3 avocado bowls i ordered paid for online. Was told it would be ready for pickup at 2:00 p.m., when I arrived at 2:05 p.m. they preparing the order. Left with my order at 2:20 p.m., got to the office and noticed that Cava shorted us 3 free pita orders to go with the 3 bowls (we ordered extra crazy feta and humus as well). So, after spending $90, driving 20 minutes each way, now I gotta return to get the pita slices. I try calling and no answer, except some recording of an over happy guy named Ted telling me to go to the website. So I drive another 20 minutes back to Cava and the manager said there were no Pita slices on my order, I pull out my phone, show her my invoice and she states "Oh, you selected the free Pita" that doesn't make it onto the invoice." How the bleep is a customer supposed to know that what they ordered off the online menu is not on the store invoice? It certainly is on my emailed invoice. So the manager brings me 5 slices of pita to "make it right...." Wow, that made the $90 and 80 mnutes of driving so worth it. I have a better idea, next time the office wants lunch, we'll spend the $90 someplace else. Manager is a dummy, she could have turned a screw up into a positive, instead, she saved her store from giving out more than the bare minimum in pita bread. Short sighted but I'm not in the food service industry, so...

⭐️⭐️⭐️⭐️⭐️ CAVA on Greenhouse Rd? Yeah, they ate. Literally. First time at CAVA and I had no idea what I was doing — I was standing there like a lost kid in Target, just staring at ingredients like I was trying to read hieroglyphics.

Enter Leslie. The GOAT. The food whisperer. The salad sorceress. She slid in like, “Hey! First time?” and didn’t even judge me when I admitted I thought CAVA was just fancy Chipotle with hummus.

She straight up helped me build the perfect bowl like it was a custom loadout in Call of Duty. Gave me sauce recs, toppings advice, and just the right amount of encouragement to say yes to feta (life-changing, btw).

And yo... the food? 10x better than Chipotle. No shade, but Chipotle tastes like a 2013 iOS update compared to this. CAVA got freshness, flavor, and that extra ‘damn’ factor. The grilled chicken? Juicy. The red pepper hummus? Elite. The garlic dressing? I'd drink it through a straw if I had less shame.

Atmosphere was chill, music was vibey, and the whole team moved like a well-oiled falafel machine. But Leslie? She’s the reason I’ll be back. Someone give her a raise or a cape — whichever comes first.

If you’ve never been to this CAVA — go. And if you see Leslie? Tell her the indecisive bowl...

10/15/2024 - 7:23pm EST - Greenhouse Chunky boy in the back hates his job. The nerve of him to try and hand me 3 orders of pita chips with the expectation that I dare to carry them out without a bag. Nasty attitude. Couldn’t even part his pursed lips to say, “you’re welcome”, after I tanked him twice.

This is my 3rd time this week at this restaurant; two of the days back to back. The poor cashier seems so timid and afraid, but she’s kind. The other guy assisted me twice in a row, and he seems like a professional young man, but big boy needs a new job; he obviously hates the one he currently has. Review the cameras. The place could be a bit more sanitary. Also, the customer in front of me purchased a bottled drink and needed an opener. She told the cashier that she didn’t have one at home, and CAVA did not have one on hand; the bottles are not twist-tops; please provide and opener for your customers or advise your staff of where the opener is located if you have them.

5 stars for the food + 4 stars for the servers who provide decent customer service - big boy’s funky attitude = 1 star for this location and 1 less customer.

I need Kevin...