Charleys Cheesesteaks and Wings — Restaurant in Katy

Ordered 2 sandwiches. One was really good the other not so much. Was the wrong sandwich. For that reason couldn't give them 5 star. Typically would give one star but earned 4☆ because of Fernandos handling this issue. He offered to replace our entire order at a time of our choosing. To me its outright laughable when there is a mistake on a takeout order and restaurant offers to replace it for free. WHOOP WHOOP! It's not free I paid for it and either go back or take credit. LEARN THE LESSON I SEEM TO HAVE A HARD TIME LEARNING. Check all your take out orders before leaving to avoid disappointment and regret. A take from this year's mantra. Order early to avoid disappointment. Well I think I'm...

Apparently, the food is good, and I am a regular customer. I visit this place a couple of times a week. However, the manager, Antonia, was racist today. When my child asked to sample the chicken sandwich, he refused, even though they usually provide samples at the entrance before purchase. He seemed very arrogant, starring me and appeared to give two samples to customers of Spanish origin but only one to Indians. Hello, Mr. Manager, try to behave yourself. I will be avoiding this place from now on. Not sure what's going on in your mind. Remember, we bought the sandwich after sampling as well. Try to apologize for your...

Update I’ve spoken with the regional manager and they give me a full refund and a strawberry lemonade drink to go. I’ve always liked the food here, always been hot and fresh which is a plus to me. So I will be back because they made it right. I updated my stars from a 1 (previous comment) to a 3. I wish the daily special will stay at $4-$5.

When you’re super hungry and haven’t ate all day, so you get something quick to eat. And then you look down after eating a few good fries and there’s a hair!! Like really.. just nasty. Yes, I requested a refund and no I did not get it. Not...