Amigos/Kings Classic — Restaurant in Kearney

In my 48 years on earth, I have never encountered such TERRIBLE customer service! We were a little after 6pm, dine in, only 3 other tables occupied. Everyone was waiting for their food. After 15 minutes I asked the cashier where our food was, and she just brushed it off like it wasn't her problem. I waited another 5 minutes and confronted her again. The girl in the back had a temper tantrum over the whole thing. We ordered 2 soft shells and 3 hard shells combos. It should NOT take over 20 minites to make a few tacos. Whem our order was finally brought out, of course it was wrong. I took it back up to the counter, again NO ONE apologized, nor took a shred of responsibility. I pulled the 2 soft shells and tots off the tray and demanded my 3 tacos. She brought 2 tacos a few minutes later. I never did get what I ordered, and was charged wrong too. By that point I was so disgusted with the entire deal, I ate the 2 tacos and left. Management seriously needs to train better, or fire these...

We were the only ones in the dining room and it still took 15 minutes to get our food. They messed up my order, so I took it back to the counter, they apologized and said they would get it fixed right away. After waiting another 10 minutes I went back to the counter to check on my order, and they said they got busy, so apparently serving customers in the drive thru took priority over fixing my already paid for order. I waited 5 more minutes at the counter, watching the employees continue to make one order after another for the drive thru, meanwhile my wife and kids finished their meal. I finally motioned for them to come meet me at the counter and we would leave. We let them know we weren't happy and wouldn't be coming back. Amigos is a great franchise, but the exceptionally poor customer service at this location reflects poorly on the...

Been eating amigos for a lot of years and usually love it. Met the manager/cook as I was heading to the restroom to wash my hands. He was headed out of the restroom and yep, no water in the sink. The guy didn't wash his hands and then made food. Who are these peoples parents? Anyway, discusting, gross AF, urine in your mouth, fecal matter on your lips, flu virus in your body, yuck!! Also, the food might have been some of the worst I have had from Amigos ever. Just not fresh. The meat was dry and old, slightly brown lettuce and the tacos were poorly constructed. You're making a taco folks! I can't believe actual living people on this planet can screw this up. For Christ sakes we have landed on the moon. Do you know what that takes? Yet some struggle making tacos... Probably won't be visiting Amigos south...