Wendy's — Restaurant in Keene

After 10PM lines are long and so are wait times. Customers are impatient and workers overwhelmed. Even me getting a little frustrated. Chen answered the phone as I was having an order issue. He not only corrected the issue swiftly and justly. He went above and beyond to make sure th experience was still a top priority. I came into Wendy’s as a normal customer, I left the first time no longer a customer, and after speaking with Chen (apologies if I misheard the spelling) this is the only Wendy’s I’m the area that I’m going to go to. Specifically because I know Chen is here and he balances what’s best for the customer snd whats best for the company in a seamless way you typically only see from someone with years and years of management experience. Wendy’s, get this guy into your corporate office and nurture that experience. Mold him right and he could be a solid asset for the company in this area. Or any company for that matter. Don’t let him go to your...

This Wendy's is by far and away the worst one I've ever visited. $50 of gift cards spent here, plus plenty of other times visited, and every single time without fail:

The sandwiches are ice cold. Not even an attempt to heat then up. Everything on the menu I've tried. Burgers, chicken sandwiches, the whole lot.

The nuggets. Dear lord the nuggets at Wendy's are usually the greatest tasting of the fast food restaurants. At this Wendy's, however, they are frozen pockets of slime. Inedible at best, they are always somehow melted together. I've given them so many tries. Always disgusting.

The fries at a fast food restaurant are usually a staple. Wendy's is usually an outlier for me, as I don't like their fries at all, although some do. Sub par at best.

The drink nozzles don't look like they've been cleaned in weeks.

Just...

The last 2 times I placed app orders, they didn't get our burgers right. You pay for extra bacon on something, and don't receive it- as we did both last order and then today. My husband also received an undercooked Dave's Single burger two orders ago, that came with a stale premium bun. Today I ordered a small chili as part of our order and the cup was only a little over half full. With prices going up, and deals next door at McDonald's, I think we will start driving past Wendy's and go there instead. Sad, because I grew up eating at this location. I'm in my mid 40's and recently, this location in particular, and always in the afternoon/evening, has gone WAY downhill as far as food quality and accuracy. Good luck ordering in the app, and drive thru. Staff seems to struggle to give out accurate orders and I'm...