Certainly not upholding Southern hospitality or Chef Folse's reputation. All my kid wanted was a bacon egg and cheese sandwich, but I was told by cashier "Courtney" that she could not sell it to me because it was a breakfast sandwich. I said I understand it's a breakfast sandwich, but why does it matter if the sandwiches are still out in the display case, along with several other items for sale. All she could say was that it was a breakfast sandwich and so she couldn't sell it. There was no logical explanation.
In trying to understand the illogical: IF it's a food safety concern, then those sandwiches should be discarded before someone gets sick or the health department gets involved. IF it's an arbitrary point of sale/register rule, protocol should be to remove those items from the purchase point so customers don't think they are for sale. Ultimately, the best business decision would be to rethink that rule since folks like BEC sandwiches at any time of day, and in this economy I would want to increase sales where possible.
The insult to injury is that they sell a BACON EGG AND CHEESE sandwich in the cold case after breakfast time. So, absolutely nothing of this situation is logical.
Sure, you're a captive audience at the airport, but Folse does have other hospitality venues elsewhere, which I will not be supporting. Having just enjoyed a delightful and delicious lunch at Dooky Chase's, I am happy to support Leah Chase's legacy further in the terminal at Leah's Kitchen.
Bless your heart, "Courtney", critical thinking and empathy will get you far in life. Heading back to the home of the BEC on every corner, at any...
Read moreDisclaimer: Big vocab words included to help me prep for SAT lol
At first, I thought the low rating here of 2.0 stars was INCREDULOUS and unbelievable. Staff was pretty nice. None of them were IMPUDENT, IMPERTINENT, INSOLENT, AUDACIOUS, or simply disrespectful. Conveniently located right behind a bunch of gates. On the outside, it looks very aesthetically pleasing and they have a vast dining area with charging outlets situated on each table. However
However, the food is pricey. Literally like every airport food ever. Although the crawfish etouffee was pretty good, the portion size is criminally unjust for it's price of $18 (including Jambalaya). Food is NOT hot. They are premade and lukewarm. To ARTICULATELY (eloquently) TRUNCATE (shorten) my review, everything here is decent, nothing special despite the illusion of a ...
Read moreI ordered the Creole Jambalaya listed at $12 but noticed my receipt said I was charged $15.99. When I questioned, they said they increased their prices (for reference it’s Monday before the Super Bowl). I came back to request a refund for the difference as I was never told about the price increase while ordering, so I should be charged for what’s listed on the price sheet. They had to call a manager to process the refund and I waited patiently (for the first 20-30 min) while I ate my lunch. I kept following up and the manager never showed up, and no one else could help me. After waiting for about 45 min, I had to board my flight and I never received my refund.
They were also charging $18 for the rice and beans listed...
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