Burger King — Restaurant in Kennewick

AVOID THIS BURGER KING, FULL STOP.

Clearly not managing their employees well. Dude had a TERRIBLE attitude in the drive thru between 7:10-7:20p today 9/27 and he was extremely rude.

Example? When I asked if there was a second bag, he literally closed the window on me. So I checked my bag. This employee, kind of a bigger guy with dark hair, proceeds to open the window again and ask extremely condescendingly, “what are you still doing here? The food IS ALL IN THE BAG!”

I felt weirdly pressured to leave (even though the drive thru was empty) so I left! Get home and I’m missing a double bacon cheeseburger. If we wanted 4 burgers, I would have paid for 4 burgers, NOT FIVE. Unfortunately this is not the first time this has happened at this particular BK either.

I just got off shift of a customer facing job, I deal with customers every day. This is not how you interact with them. I’m not “write a review get them in trouble” kinda guy USUALLY, but this dude needs to be fired. Forgetting an item is one thing but messing up the basics such as simple respect is an entirely different one.

If he can’t be professional he shouldn’t be dealing with customers. Absolutely ridiculous and a very bad look on this management. I’ve worked at BK, I know these reviews are looked at. Clearly yall don’t take yours very seriously otherwise this man would actually be trained on how to interact with people.

That or yall have completely checked out, either option is scary considering it is an establishment that serves food to the public. If he can’t check a bag, if he can’t be respectful, who’s to say your cooks are any better? Is the food safe?

All these things are free to be doubted when you hire people like this.

It’s 2025. Fast food is expensive. It is ABSOLUTELY a ridiculous value proposition. It somehow becomes more ridiculous when the employees don’t even give you what you pay for. Even scarier when it’s this evident management of these places just don’t care.

I guess if I wanted to be shown respect I should have just spent another five dollars and gone to Red Robin.

TL:DR? Don’t FA, don’t FO. Burger King sucks, the memes are true, and this location is right down there at the bottom with the worst of the worst.

Never would have written this if it wasn’t the millionth time that this location has been debilitatingly incompetent, this is just the first time I was spoken to so disrespectfully.

“What are you still doing here?”

Truly...

Burger KIng has the best deal of all their competition when it comes to Breakfast, Lunch an Dinners and their prices for the various meals really do usually beat all their competitors. Burger KIng doesn't have just a single "meal deal" excuse the pun, but rather several an those are only what I took the time to look at they've got 3 I took time to see what were in each, but they have about 5 for Breakfast an at least 4 for lunch or dinner since the Menu doesn't change after Breakfast unless they run out of the food for 1 or 2 should run out because the lunch and dinner deals are basically the same. I like the Sausage and Cheese on a Fresh Croissant and they were 2 for $4 an for lunch or dinner the 2 Whopper Combination meals that includes a whopper a order of French Fries and a Fountain Drink makes this a no brainer deal. I usually get 1 of the 2 whopper meal combinations an have them substitute the Fountain Drink with a Medium Chocolate Shake and you get both Whopper Combination Meals for $10 +Tax if you don't change the Regular Whooper Combination but pay just a little more than $12 because I usually have a Chocolate Shake so I can eat that meal usually for lunch and the other for dinner that has the Fountain Drink but you can get Burger King to Substitute something for any items in the Combinations meals they have during lunch and dinner a lot of their Competitors won't even think about allowing substitutions on a single item but instead will try to get you to make those food items separate purchases and will give you several encouraging reminders to do so at their additional costs.

5 Stars for Burger KIng an their Curtious...

Ordered food through the drive thru here for my kids, got all the way to pasco and realized the burger was missing. I called the store and let them know the burger was missing, i requested a refund for the burger. They refused to give me a refund because I didn’t have my receipt. They were the ones who failed to give me a receipt in the first place. Seems like this location likes to steal your money. The girls on the phone yelled at me and cussed at me multiple times. When I asked for the girls name she told me I didn’t need her name and I asked for her name again and she just kept refusing to give me her name so I could complain about her customer service. This is the worst customer service I have EVER HAD. I will never be returning. All because of the employee’s or management’s customer service. If you’re passing through town never stop here, because if they forget your kid’s food, you’ll never be compensated for it. Just lose your money. I hope the general manager can get their customer service under control because they are just loosing customers...