Chicken Salad Chick — Restaurant in Knoxville

My husband, 4 year old, and I spent $31 here yesterday. My husband ordered me a salad with a scoop on top, our son a kids sandwich, and himself a sandwich. The boy at the register even asked what kind of dressing I wanted! We get our plates, and my son has a scoop of chicken salad on a leaf, with some Mac and cheese. We complained that it was supposed to be a sandwich and we're confused. We asked for a couple slices of bread, and they said that "we just ordered a scoop for him. But they can take it back and remake it." We said, no, that's fine. We can manage. We never received slices of bread, and eventually we just made him little sandwiches out of the crackers they give with it. His Mac and cheese was OK. The cheese was kind of grainy.

I ALSO only received a scoop of chicken salad on a leaf? I laughed because I thought that was the "salad" I ordered. It reminded me of the sal-ad on SpongeBob when Pearl tried to make the Krusty Krab "hip." They said I only ordered the scoop, also??? My husband and I were both confused as to why a salad would come with a side, but they ASKED WHAT KIND OF DRESSING I WANTED ON MY SALAD???! I was really upset and confused, and they just stood around, offering to take it back and re-make it. I didn't want to cause more of a scene because I was already upset over a 4 year old getting only a lump of chicken salad, and I WAS expecting them to still bring him a couple slices of bread, which never happened. My side was broccoli salad. It was OK. There wasn't a single piece of bacon on it, though.

My husband got what he ordered. He enjoyed the sandwich. His pasta salad was dry as the Sahara and tasted like basil flavored cardboard.

Let me tell ya, the actual chicken salad was great! That's the only reason I'm giving 2 stars, and not 1. But I wouldn't pay $8.50 for a scoop of...

Went through the drive through and specifically asked for the "real" lemonade and not the diet version. Got to the window and they handed me the diet version. I explained that I can't drink the diet and she took it back and told me I should have specified. I explained that I did, very clearly. She then told me she'll get it for me "this time" but otherwise wouldn't because they have to walk around the counter to get it. Okay, fine. Not great customer service, but whatever. Then I get to work with my lunch, and pick up the croissant sandwich, and it's has hard as rock. I don't think I've ever felt a croissant this stale before, and that's saying a lot because I lived in France for many years and croissants are a staple there. When I called to explain what happened, she said they were "just finding out now" that the bread was stale. But in order to make that sandwich, they had to touch the croissant, and that's all it would have taken to see how hard it was. They knowingly gave me a stale croissant for my sandwich knowing I was driving away with it and wouldn't find out until I was long gone. So now if I want a sandwich I can eat, I have to drive all the way back, wasting time and gas to get the replacement. This will be my last Chicken Salad Chick order, even though I like the food. This is not my first bad experience and I guess I've just reached my limit. It must be really hard to find good help, or the owner just doesn't care anymore. It's too bad because the...

Let me start off with the way they treat their employees: minimum wage, you are expected to memorize the menu on your first day, and you MIGHT get a break if it's not busy. At McDonalds or something that kind of treatment is expected, but Chicken Salad Chick prices and presents themselves as a fairly high class fast food joint. Let's talk about those prices. 10 bucks for a sandwich, a side, and a drink... that's atrocious, especially with the food being the way it is. The ingredients are clearly quality, expensive stuff but there's no flavor to it, if I wanted hospital or nursing home food I would go there. It's like they're literally catering to old people with a picky palate. That's something you expect in a military MRE, not a lunch you pay 10 dollars for. They don't offer guest wifi in the restaurant, the lids provided for the beverage cups barely fit the cup and it was a struggle to put it on. Let me repeat: TEN DOLLARS FOR A FAST FOOD MEAL, AND NO GUEST WIFI. When I came into the store it was pouring rain outside, and on my way to use the restroom I slipped very dangerously on the slick, fake hardwood floor and nearly had a very bad fall. No wet floor sign up, and I had to tell them TWICE to put it up before someone sues them. Part of me wishes I hadn't grabbed the wall and had just taken the fall, because then I could have sued these clowns. If you're going to charge exhorbant prices for bland food, please pay your employees a...