Raising Cane's Chicken Fingers — Restaurant in La Crosse

Got the food but while ordering I asked for honey mustard sauce. Saw on the receipt I was charged for it but I was never told before paying that there is an up charge for extra sauce. Bit my tongue and didn't say anything. I didn't like their Cane sauce, so I went an asked if I could swap it for the honey mustard. I was told to stand in line and pay for it. I told the girl I don't think I should pay for the sauce, since I didn't like theirs? She went to talk to a manager, they literally talked for a few minutes and I was standing there like a little school girl waiting for a "freebie" ... it was so embarrassing. Finally I went back to my table. This girl saw me and asked me if something is wrong. I quickly shared with her what happened and she replied "I got you" she went to talk to someone else and finally a girl came and handed me the sauce. This time I asked to speak to a manager. The assistant manager (a young "ME generation" girl) came. I explained the situation and asked her "Do you think I should have been told before I was charged?" Long story short she kind of "apologized" for the bad experience and she replied "This is how we run our business and if you don't like it ... and she shrugged her shoulders. I to;d her "This is a very bad answer!" Guess if I'll ever be back? ... because they seems t be willing to "gain" their measly 0.39 cents for a sauce and loose a customer for life! Go to Chick-fil-A the chicken is much better, the sauces are free and they have the very best customer service in...

Worst experience. I used their app to order. On the confirmation page there's a button that says "get directions" and opens up Google maps. It took me to the wrong location. It took me to some random house 7 miles south of their store.

I'm not from the area so I had no idea where I was going or that it was the completely wrong direction.

By the time I drove back to get my order I was almost a half hr late. I notified the manager who was probably not older than 25 at most. He didn't seem concerned and just said "it's a new feature, sometimes it just does that"

It would've been nice if they would have offered to remake my food fresh because of their apps mistake but they didn't so I just took my food and left.

I paid $13 for my meal and what I was served was pretty pathetic.

0/10 will recommend not going to this place to...

Service: Fantastic. Attentive. Quick. We felt bad that staff had to stand outdoors to take orders all day though. Hopefully they eventually transition to using the speakers like every other food chain.

Atmosphere: No complaints. It’s a new restaurant, so everyone is excited and everything is clean and for the most part, organized.

Food: Left a bit to be desired. The bread needed to be toasted and though the taste was good, it was doughy. Chicken fingers were breaded and fried nicely, but could use more seasoning and the fries were unfortunately not very crispy. The Cane’s sauce was good though! We did enjoy dipping the chicken in that.

Overall, we’d give them another try, but probably when the local hype has...