Jimmy John's — Restaurant in La Quinta

After errand running decided to grab a sandwich instead of cooking tonight. Thought it'd be less hassle. I was beyond wrong.

It all started off when I walked in. The person at front who hopefully isn't a manager was visibly frustrated with something else and showed it as I walked in without a greeting but a rush to the back to grab the other employee to help. As a former JJ employee (15yrs ago) I know the procedure when people walk in is to greet them or atleast act like you want them to be there. Not the case here. I could see they had a large order being handled so chalked it up to that.

Placed my order for a Vito #5 because I don't like Mayo. It is not edible to me. I get physically ill when I eat so I like a #5 because it doesn't come with it as standard. I paid my $21 & change for my meal and drove home only to discover my sandwich was covered in Mayo.

I decided to go back & get a new sandwich. It's got to be less hassle to drive back 10 min & get a new one instead of starting dinner. It was 5:40 PM so I rushed back.

When I entered again was greeted with the same "Dont bother me" attitude and when I explained about the sandwich I had to pull it out to prove it had mayo. I was then offered a 1/2 sandwich as my replacement. Nothing else. I was told there was no bread so I couldn't be helped (even though the employee cut a full loaf to make a half sandwich for me)

As a former JJ employee I know day old bread is available. We'd sell it to customers. Maybe just maybe try an ounce of customer service and offer the other half of the sandwich on day old bread. I mean just attempt to make the situation right. If that doesn't work as a solution figure something out. How do you let a customer walk out with half of what they paid for and a shrug of your shoulders of pure IDGAF?

From the attitude in the door, the lack of care for my order, and the refusal to fully replace their screw up this is an experience in...

Jimmy John's is a sandwich shop, with a menu of sandwiches. They are famous for being fast. They bake their bread in the store. They are not a giant sandwich shop, so don't expect an overflowing hoagy. They are not like some places that cut their meat with a razor blade, and fill the roll up with lettuce. It's a reasonable sandwich.

The bread seems to always be a little harder than you think it will be. Sometimes it seems stale, but that how they are. We like it well enough to have them in the rotation, but not enough to say we really crave them. They have chips but not sides like coleslaw, or potatoe salad. They do a good job at what they are.

Our favorite is the roast beef sandwich. I have tried others, and will say that they have been generally good. If they could get a softer bread I think I would like them better. They only deliver within a fairly tight range, which is for us unfortunate, because we would use them more often if they delivered...

Listen Jimmy Johns food itself is usually amazing.. but unfortunately their customer service is not, in fact they don’t even greet you and apparently are trying to close the store an hour early. For one the employee by the name of Frank Hermes (55) I believe that’s his name because I asked for a refund and he was the one to do it & he also made the sandwich with apparent negligence. He was rude… to me, seemed racist. Quick to and try and shoo us away and tell us their isn’t any lettuce nor tomatoes left, Christina our cashier was pretty much useless I’m not sure if Frank is the manager but he definitely needs to be addressed by corporate or the owner. Last but not least he was probably better off letting Christina handle the situation because when we first arrived he was sitting out front in his Lexus while Christina was standing as Cashier again useless other than some type of soft voice and seemed to at least care that her manager or...