Taco Bell — Restaurant in Lacy Lakeview

DO NOT VISIT THIS SORRY EXCUSE FOR A FAST-FOOD ESTABLISHMENT!!!

I pulled up around 10pm… I went through the drive through, I was told it would be a 10 minute wait… because their system was down…

I was annoyed, but was fine with waiting, until I was told the same information about 4 minutes later.. as three cars pulled up behind me, I was told it would be a 10 minute wait and that I couldn’t sit in the drive through.

I asked what I was supposed to do, since I wanted service and would be fine waiting. They told me it would be a 10 minute wait and that I can’t wait in the drive through…

I was more than disappointed and this Taco Bell is severely mis-managed with terrible service and horrible practices. I really can’t stand this Taco Bell.. in the last few months, every time I go, I experience some kind of disappointment.

Either the food is terrible, or the service is terrible or the system is down, or items are missing. I am so tired of this Taco Bell establishment. I don’t usually leave reviews. But this Taco Bell has really gone down hill and needs to be shut down.

They have even stopped serving the boxes in actual boxes and have resorted to just throwing everything in a bag… which leads to missing items and incomplete orders… I called and asked for the managers number and they didn’t know it.. I asked for the corporate number and they didn’t know it and couldn’t find it..

I am very disappointed in this Taco Bell and it should go ahead and close down. Their “system” goes down often after 6pm… I strongly advise this franchise just close down.. they can’t get it together.

If I have to wait, fine… but to be unable to provide any kind of service and to be requesting unreasonable requests like, “Wait in the parking lot until the system is back up” is frankly ridiculous and unprofessional. I highly encourage to stay far away from this establishment....

The Bellmead, Tx location is the absolute worst location that I have ever visited before. #1 upon visiting we was not not greated at all. #2 When we approached the counter to place an order we were told they do not take orders at the counter and instructed us to use the kiosk. We informed them that we were paying cash and the crew member rudely replied "go through the drive thru then!" As we were leaving my wife asked to use the restroom and they had to unlock them with a switch on the wall and I said "we'll just go next door and eat at McDonald's and the same crew member replied that the restrooms are for taco bell customers only and promptly locked the restroom doors back before my wife could use the restroom. Never in my life have I experienced such horrible customer service at any restaurant and the fact that it was at a nationally recognized brand like taco bell is truly appalling. My family and I will never again give our business to taco bell in the future at any location due to the unbelievable poor customer service that we experienced here. The crew members are rude, the management is rude and the location closes often before it is advertised to close as well as the ghastly treatment of paying customers is atrocious and seems to be the standard that taco...

What is the deal with the lobby being closed????? Arrive at 7:15 on a Thursday evening and told the lobby is closed. Cars were lined up. While waiting in line saw a car parked at the door with an employee walking in & out with food along with other people come out & get in the car. When I finally get to the window & asked why they closed the lobby & if it had been closed all day. The answer was no, the lobby was open earlier, but at 6PM there were only 3 people there to work. I just have a very hard time understanding a shortage of people wanting to work, when they all still want to spend money on things that are not necessities, that just bring joy to their lives, along with the cost of food increasing so much. Are we at a point when people are so selfish and do not understand that things are not free & you have to work to be able to spend money. So as a business, if you cannot hire enough employees to keep your business open & running, then close & lock the doors & put a for sale sign up. And for any business to be successful & there is a shortage of workers, why do we not see managers, district managers, etc not rolling up their sleeves and work. Lead by example otherwise how you manage will be reflected in the staffs...