Splitsville Dining Room — Restaurant in Lake Buena Vista

July 28th. our first & last time! Horrible customer service!

We were on the disney dining plan and had a reservation for 4:30pm. We were seated up stairs next to the bar. We ordered our food. (A burger, steak & kid’s cheese pizza) took way longer than it should but we didn’t say anything. The food was very good. Our server told us that we also got a dessert with the dining plan, so we decided to order a sundae to split between the three of us. The Sunday took longer than the food. The server came up to us and told us that the runner dropped the Sunday and she made him go back and remake it again. I have no complaints at this.. We paid and left.

Fast forward to today i received a charge on my card saying that I was a no-show for my reservation so I contacted Disney they told me that i never showed up to Splitsville!? So i contacted the restaurant they also said we were shown as a no show. So now i have $30.00 taken from my account and wont see it for another 7-14 business days. Yes it’s only $30.00 but the point! So when i called to talk to a manager she said “i refunded the $ what else do you want from me!?

• horrible customer service ! An apology would...

We realized we were arriving to our resort earlier than anticipated so I made last minute reservations at Splittsville. Almost everyone who worked there was super friendly (except maybe the hosts? They were sort of standoffish and like “too cool to be there” kind of vibes but it didn’t make or break our night.

I have a long list of food allergies (I know, a kitchen’s nightmare!) and the chef and manager came over to talk to me to make sure they could make me something to eat. I got a perfectly cooked salmon filet with nearly raw broccoli and yummy sushi rice. It was pretty good minus the broccoli!

My husband and kids had typical American fare and they remarked that the fries were really good. The portions are huge, and when it came time for dessert, my family had almost no room! It’s too bad, because the desserts are MASSIVE and looked delicious (I couldn’t partake unfortunately).

If you’re not on the Disney dining plan, 1-3 people can totally share one dessert, they’re that big!

Altogether, it was a clean establishment with kind and quick service, and the manager and server even made sure to give us some park tips for our...

The place was great, right by the boulevard. The big problem is the very loud music. I don’t know if when people eat they now like super loud rock music. That to me defeats the purpose of sitting down at the table to talk while you eat. The hostess was nice and amable to let us know to sit by any table that was open. I order some drinks. I also ordered some appetizers with onions, pickles and sauce on the side for the children. The server took down the order correctly and was very profesional about asking if anyone had allergies. As the server brought the drinks the music was blasting so loud that I could not hear the person next to me. I asked the server if the music could be turned down a little, she was generous to lower the volume. Later, the children’s food came with everything in it and on the side too there was more onions, pickles and sauce. I get that it wasn’t the server’s fault, but I let her know and she was very respectful and understanding about it. The server apologized and even asked for a discount. In the end I had to tip for her very thoughtful way of...